Search Hotels in Pointe Heron, Mont-Tremblant

"This meant to be one of our highlight of our two weeks Canada’s road trip. We picked this hotel for its location and how this hotel market for relaxation and ambiance. It is on the higher end of the cost per night in the area. Staff was friendly but communication can definite be improve. We stayed two nights, there is building work started at 7am, we were put into a room facing the construction, we were not inform about this when we checked in. The night staff was kind, explain the history and show us around the hotel. I then spoke to reception staff in the morning and they said they will see what they can do. We got back to the hotel late that night, so we didn’t choose to move to the other building, but if we were informed by messages via hotel.com, we might have choose to go back to hotel earlier, to enjoy the hot hub and reset the experience. Most frustrating part probably is at check out, the same lady said the staff should have offered us breakfast, question did no one tell us that. The thing is if you weren’t given a choice is one thing but to be at check out to given another disappointment is annoying. The lady probably shouldn’t said anything. We dislike the over promise. The same lady said she will advise her manager that is currently on leave to write to me, I said let’s see, it’s a week on, still nothing. Another overpromise and under deliver. We expected more for the value we paid, this is constructive feedback. Thank you. "

"Great hospitality"

"Very clean. Friendly staff. Perfect location. Great breakfast. "

"Piscine et sauna très bien. Belle chambre très fonctionnel avec beaucoup d'accessoires: vaisselle, lavabo, réfrigérateur, fauteuil. très bel endroit"

"Pleasant staff, especially Yassir."

"Greatly enjoyed my stay at Sur-Le-Lac! The suite was impeccably clean, well stocked with everything, and just steps from the lake. The 360 view of the lake and mountains was super relaxing. They have a cute store on site which sells everything you need. The staff are amazing, especially Philip who was so responsive by text. They have a gym, activity club, pool, and outdoor tennis court. The Loch Bistro onsite is a must visit! Really good vibes! Thank you for taking pride in your resort and maintaining it so well! We will be back this summer!"

"The unit was spotless staff was super nice and accomadating The unit furnishings were very dated and could use updating but in saying this were in very good condition Pool area and hot tubs nice but you had to walk to main lodge then change then dry off and dress and return to you unit A simple fix would be to supply robes Also an easy 15 minute stroll to village"

"Nice place."

"This is a great place if you have kids - they enjoy the pool a lot. The breakfast was not a great spread but was good to grab coffee and eat a little. The staff was great very friendly and very helpful. The location was great too. On our second morning we saw Deer from our window. Overall a great place and not far from Mont Tremblant or from Parc Omega "