Dear Nadia,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu BaobabOnline Reputation Manager

Dear Awa,Thank you for choosing us and for sharing your review.It is disappointing to hear that you did not fully enjoy our resort. You may rest assured all your comments had been cascaded to the responsible department.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu BaobabOnline Reputation Manager

Dear Abdou,Thank you very much for your review.We are very happy that you had a great holiday with us!You can rely on us to record your comments and we will take them up with the appropriate departments.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu BaobabOnline Reputation Manager

Sehr geehrter Herr Ernst,Vielen Dank für Ihre freundlichen Worte,Wir freuen uns zu lesen, dass Sie Ihren Urlaub in unseren Einrichtungen genossen haben. Es freut uns zu lesen, dass Sie Ihren Urlaub in unseren Einrichtungen genossen haben, denn es ist sehr erfreulich zu wissen, dass wir Ihre Erwartungen mit unseren Dienstleistungen übertroffen haben.Nachrichten wie die Ihre zeigen uns, dass wir auf dem richtigen Weg sind und Sie auch in Zukunft bei uns willkommen heißen werden.Wir werden immer mit offenen Armen auf Sie warten.Mit freundlichen Grüßen,Hotel Riu BaobabOnline Reputation Manager

Dear Rebecca,Thank you for your comment,We are glad to know that you enjoyed our facilities and that you liked the room.We regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.We can guarantee the quality of our food and we would like to tell you that in accordance with our high standards, we guarantee our guests a service of the highest quality, which goes far beyond legal requirements, especially when it comes to food safety. . At RIU Hotels & Resorts, health is our priority. Therefore, we follow a food safety protocol, guaranteeing the safety and quality of the products, in all our production, preparation and F&B service processes.Have no doubt that we will write down your observations to discuss them with the relevant departments and continue improving every day.We would like to extend a cordial invitation to you to return and once again allow us the privilege of receiving you at any of our facilities, with the purpose of providing you with the exceptional experience that we always strive to offer, guaranteeing your complete satisfaction.Yours faithfully,Hotel Riu BaobabOnline Reputation Manager

Dear Lamine,Thank you for your comment,Please allow us to tell you that we would have liked you to leave our facilities with different feelings.We apologize if anything bothered you and we would like to extend a cordial invitation to return and once again allow ourselves the privilege of receiving you at any of our facilities, with the purpose of providing you with the exceptional experience that we always strive to offer, guaranteeing your complete satisfaction.Yours faithfully,Hotel Riu BaobabOnline Reputation Manager

Dear Essa,It is wonderful to learn that you found your stay of your liking.Our lovely staff will be very pleased to learn that all their efforts were appreciated.Thank you very much!We would be delighted to welcome you again soon, Essa.Warmest Greetings,Hotel Riu BaobabOnline Reputation Manager

Dear ANNE,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu BaobabOnline Reputation Manager

Dear Richard,Thank you for your review,We are very happy to hear that your experience at our hotel was exceptional! Our team strives every day to ensure that every guest feels at home. We look forward to the privilege of welcoming you back and exceeding your expectations once again.Yours faithfully,Hotel Riu BaobabOnline Reputation Manager

Dear Ndeye,We really appreciate that you took the time to evaluate us and to share your feedback.We are disappointed that there were some inconveniences that made an impact on your overall experience. We strive to provide all of our guests with a wonderful experience and we regret that your stay with us was not entirely perfect!Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu BaobabOnline Reputation Manager

Dear Andrena,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects, as our priority is to provide a professional service at all times and to ensure a relaxing stay to all of our visitors.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu BaobabOnline Reputation Manager

Dear Modou,we appreciate you taking the time to share your great review here! We are happy to know that you were pleased with our service and we look forward to hosting you again in the near future. We wish you all the best, Hotel Riu BaobabOnline Reputation Manager

Dear Bocar,Many thanks for sharing your experience with us.We are very sorry to hear of the disappointment you experienced during this stay, since we want all of our guests to experience some fantastic holidays while staying with us.Hoping that there were many positive aspects of your stay, we look forward to welcoming you again and deliver a more enjoyable experience.Best of hopes,Hotel Riu BaobabOnline Reputation Manager

Dear Nancy,Thank you very much for staying with us and your great ratings.We truly regret having failed to provide the perfect experience.All our hotels fulfil the international hygienic norms. For instance, the bed cloth and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work really hard to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We will send your comments to management in case these standards have not been fulfilled at some point.We hope to have the opportunity to host you again very soon.Kind Regards,Hotel Riu BaobabOnline Reputation Manager

Dear Cathy,We are already waiting for you, thank you so much for choosing us and for your brilliant ratings.We really appreciate it.It is fantastic to learn you left happy with your experience.Best wishes!Hotel Riu BaobabOnline Reputation Manager

Dear Amma,We are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food included in it. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.Thank you very much for taking the time to evaluate us.Warmest Regards,Hotel Riu BaobabOnline Reputation Manager

Dear Sean, Thank you for taking the time to write a review about your experience at our hotel. We apologize for the inconvenience regarding your reservation. Your comments have been shared with our team as we hope you will consider giving us another chance to welcome you soon again and restore your faith in us.Greetings,Hotel Riu BaobabOnline Reputation Manager