Quầy tiếp tân

Nhận xét về Courtyard Kalamazoo Portage

3 out of 5
Courtyard Kalamazoo Portage
400 Trade Centre Way, Portage, MI

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 332/579 nhận xét" "
Đánh giá 8 - Tốt. 154/579 nhận xét" "
Đánh giá 6 - Được. 56/579 nhận xét" "
Đánh giá 4 - Kém. 17/579 nhận xét" "
Đánh giá 2 - Tồi. 20/579 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Jonathan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a nice facility with good employees. The room setup that we had wasnt the greatest. It was a pretty small room and the bed was in a position where you couldn't comfortably watch the television. Thepull out sofa matress was extremely old and stained horribly. My son refused to sleep on it. The refrigerator in the room didnt workand there wasnt a microwave. Other than that it was a pretty nice clean facility.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 27/05/2024
Jonathan, thank you for taking the time to provide your feedback. It is great to hear you found our facility clean and our team members accommodating. We appreciate your comments regarding the room setup and the condition of the amenities, and we understand how important these aspects are to a comfortable stay. Your insights are valuable to us and will be considered in our continuous efforts to improve. We hope to have the opportunity to provide you with a better experience in the future.

6/10 - Được

Chad

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Floor was wet in the room. Also no door seals on the shower so the bathroom floor gets wet. Theres no coffee station in the lobby. No included breakfast for $200 a night rates. Poor layout of the room. No bags in the garbage cans. Room did the job and overall was clean. But wont stay there again.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 13/05/2024
Chad, it's disappointing to hear about the inconveniences you faced during your stay. We regret you found the room's layout and certain aspects not up to par. While we understand your concerns about the absence of a coffee station in the lobby and breakfast inclusion, it allows us to reflect upon our offerings. However, it's heartening to know you found our cleanliness satisfactory. We wish you better experiences in your future travels.

10/10 - Xuất sắc

Sarah

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
The front desk personnel are very friendly and very helpful. I love staying here!
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 12/05/2024
Sarah, it is wonderful to hear that you appreciate the warm and helpful nature of our team members at Courtyard Kalamazoo Portage. Your satisfaction is our greatest reward. We are thrilled you enjoy your stays with us and look forward to welcoming you back in the future.

10/10 - Xuất sắc

Anthony, howell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff is friendly and the property is clean. also close to restaurants.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 28/04/2024
Anthony, it's exhilarating to hear you found our team at Courtyard Kalamazoo Portage to be amiable and our property well-maintained. We are also glad you appreciated our prime location close to dining options. Thank you for taking the time to share your experience. We look forward to your next visit!

8/10 - Tốt

Joanna

Đi cùng gia đình, Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bathroom sink area was noticeably unclean. Water spots on faucet, mirror, and there were hair clippings on the counter It would’ve been nice if there was a microwave in the room. The fridge in the room was a nice addition. Bed was very comfy and the level of quietness was high, allowed for an uninterrupted sleep.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 22/04/2024
Joanna, thank you for taking the time to leave a review. It's regrettable to know that the cleanliness of the bathroom didn't meet your expectations, as we strive to uphold a high standard. Your feedback regarding the absence of a microwave will surely help us enhance our guest experience. We're thrilled to learn that our comfortable beds and quiet environment contributed to a restful stay. Please rest assured, at Courtyard Kalamazoo Portage, we continually endeavor to improve our service and we value your feedback. We look forward to the opportunity to welcome you back for an even better experience.

10/10 - Xuất sắc

Tanya

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Plenty of room to visit with family.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 09/04/2024
Tanya, it's delightful to hear that the Courtyard Kalamazoo Portage provided ample space for your family gathering. We appreciate your kind words and hope to welcome you back in the future.

10/10 - Xuất sắc

Shaun D.

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was outstanding, happy to accommodate any requests from pool towels to TV repair.. friendly conversation and excellent breakfast. Thanks for a great spring break.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 07/04/2024
Shaun D., it brings us joy to hear about your fantastic stay at Courtyard Kalamazoo Portage. It's wonderful to know our dedicated team members were readily available to assist with your needs such as pool towels and TV maintenance. We're also glad you enjoyed our breakfast offer. Appreciating your kind words, we hope to be your first choice again when you're in town for your next spring break. Thank you for your positive feedback.

10/10 - Xuất sắc

Nichole, falls church

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My room was absolutely lovely and clean. And I was there to perform a very quick turnaround of 24 hours to pick up a service dog. Fact that this hotel has specific room set aside their pet friendly without disturbing other visitors is fantastic. Even though I was in a pet friendly room the actual room itself was wonderful with all the creature comforts intact.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 03/04/2024
Nichole, it's wonderful to hear you found your room at Courtyard Kalamazoo Portage to be enchanting and immaculate. We're glad our dedicated pet-friendly rooms made your service dog's pick-up process smoother and that these accommodations were still filled with all the comfortable amenities. We hope to have the pleasure of welcoming you back in the future!

8/10 - Tốt

Kari

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The staff were friendly and helpful, and my room was clean. I was disappointed in the hot tub/pool, it looked dark and dirty, so we dod not use them.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 25/03/2024
Kari, we're thrilled you found our colleagues at the Courtyard Kalamazoo Portage to be friendly and helpful, and that your room was to your satisfaction. As for the pool area, we'll certainly take your feedback into consideration as we continually strive to improve our guest experience. We look forward to welcoming you back soon for an even better stay.

8/10 - Tốt

Sharon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 26/03/2024
Sharon, thank you for choosing Courtyard Kalamazoo Portage and for taking the time to leave a rating. Should you have any feedback or suggestions that you'd like to provide, we would be more than happy to hear them. It’s through insights like yours that we can continue to refine our hospitality. We look forward to serving you again in the future.

8/10 - Tốt

Jian

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Kind and attentive staffs.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 19/03/2024
Jian, it's great to hear about your positive experience with our team members at Courtyard Kalamazoo Portage. We strive to provide a kind and attentive service, and it's gratifying to know we hit the mark with you. We hope to see you again soon.

4/10 - Kém

Misty

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 19/03/2024
Misty, we're sorry to see the low rating. We always aim to provide a positive experience and evidently have missed the mark this time. We would really appreciate the opportunity to understand any specific issues during your stay. Please consider giving us direct feedback so we can improve our services. Thank you.

10/10 - Xuất sắc

Perla

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient location, close to freeway, stores and restaurants, not hard to find. Has a pool and hot tub kids enjoyed it.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 04/03/2024
Perla, it's heartwarming to know that you relished our hotel's strategic positioning and recreational amenities including the pool and hot tub. We're delighted that the Courtyard Kalamazoo Portage perfectly catered to your needs. Thank you for your kind words and we hope to see you return in the future.

10/10 - Xuất sắc

Brian

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would stay again
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 20/02/2024
Thanks for the perfect rating, Brian!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Kalamazoo Portage.

10/10 - Xuất sắc

Sarah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 20/02/2024
Thank you for the 5/5 rating, Sarah!It's excellent you enjoyed your time at Courtyard Kalamazoo Portage so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 - Được

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ
My stay was ok i guess. When i got to my room the TV didn't work, star deducted. The front desk lady was helpful and switched us rooms, star back. Then the next day 2 times our cards stopped working, both of them! Minus 2 stars. Why i ended up with 3 stars. Staff was great tho
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 18/02/2024
Daniel, it's good to hear that our team members were able to assist and made a positive impact on your stay. We regret the inconveniences you experienced with the functionality of the room amenities and door keys. Rest assured, we value your comments and are constantly looking to improve. Thank you, and we hope to give you a seamless experience on your next visit.

10/10 - Xuất sắc

Carla

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice room and the front desk was really nice!
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 04/02/2024
Thank you for taking the time to leave this wonderful rating, Carla! We hope to see you again soon at Courtyard Kalamazoo Portage so we can share yet another amazing experience!

6/10 - Được

Jesse

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
While the immediate surroundings were greatly inviting looking clean and gathered I do have to say my stay was a little troublesome. The room was clean and neat. The issue was the bathroom(unsafe). For starters the heavy shower glass door was loose from the hinge barely hanging on, one wrong pull of the door and a great risk of bodily harm as it will shattter. The toilet base was completely cracked through and it seemed like someone just silicone glued the piece back together. That was a nightmare to even think about. Last was the rust surrounding the bottom of the bathroom entry door frame. Extremely dissapointing. The staff attempted to make things right but ultimately told me to contact Expedia as they were the ones I booked the room through. It shouldn't matter who I booked the room through, I'm physically in the hotel building, the staff should correct any issues right there and then, it is their property.
Lưu trú 1 đêm vào Tháng 1, 2024
Customer Service trả lời vào 29/01/2024
Jesse, thank you for sharing your experience. We're glad you found our surroundings pleasant, however, we're truly sorry for the discomfort you experienced with certain aspects of your room. We prioritize guest safety above all and apologize for the inconveniences encountered during your stay. It's unfortunate that our team members' attempts didn't fully meet your expectations. Please rest assured, we will strive to make direct improvements based on your feedback to ensure a more seamless communication process in the future.

10/10 - Xuất sắc

Ronald

Khách đi công tác, Đi cùng bạn đồng hành
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 23/12/2023
Ronald, thank you for your stellar rating of Courtyard Kalamazoo Portage. We are thrilled that your experience left such a positive impression, and we hope to welcome you back for another exceptional stay in the future.

10/10 - Xuất sắc

Chris

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Very low lighting in room
Lưu trú 2 đêm vào Tháng 12, 2023
Customer Service trả lời vào 19/12/2023
Chris, thank you for choosing Courtyard Kalamazoo Portage and for sharing your experience. We appreciate you pointing out the room lighting and your feedback will certainly inform our future improvements as we aim to ensure our guests' comfort. We hope to serve you again in the future for a brighter experience.

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Pool an hot tub is closed, rate is still the same.
Pool and hot tub is closed. There was no notice until your checked in. Mattress was not comfortable.
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 05/12/2023
We regret to hear that certain aspects of your stay did not meet your expectations. Understandably, it can be frustrating when amenities such as the pool and hot tub are unavailable, and we apologize for any lack of prior communication regarding this. Furthermore, knowing that you found the mattress unsatisfactory is important feedback, which we certainly value. Your comfort is our priority and we always strive towards improving. We hope we have the opportunity to offer you a better stay in the future.

4/10 - Kém

Benjamin, Aurora

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Our room was flooded from the room next to us while we were getting ready for a funeral. The water was turned off and we had to vacate. They did comp the room though.
Lưu trú 1 đêm vào Tháng 11, 2023
Customer Service trả lời vào 05/12/2023
Benjamin, we understand that this stay was less than ideal, especially during such a serious occasion. We're glad to hear that our team offered a solution, but we regret any inconvenience caused by the water issue. Our aim is always to make stays seamless and comfortable, and we’re sorry this wasn’t the case for you. We'll strive to prevent such situations in the future.

4/10 - Kém

Travis

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi phòng
I didn't have hot water. The bathtub would not drain and the 3rd floor hallway was freezing cold.
Lưu trú 2 đêm vào Tháng 11, 2023
Customer Service trả lời vào 02/12/2023
Travis, we genuinely regret to hear about the concerns you experienced during your stay. Please accept our apologies for the difficulties related to the water temperature and drainage issues. We also take note of your experience with the temperature on the third floor. Rest assured all these matters will be duly looked into for swift rectification. Our goal is always to provide a comfortable experience for all our guests, and we hope we have another opportunity to serve you better in the future.

10/10 - Xuất sắc

Janice

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Customer Service trả lời vào 03/12/2023
Thank you for this excellent rating, Janice!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard Kalamazoo Portage! We'd love to host you again someday for yet another unforgettable visit.

2/10 - Tồi

Perla

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pool and hot tub are closed
Lưu trú 1 đêm vào Tháng 11, 2023
Customer Service trả lời vào 28/11/2023
Perla, we regret to note your dissatisfaction due to the unavailability of our pool and hot tub facilities. We understand the element of relaxation and fun these amenities can contribute to a stay. Please rest assured that these facilities are often closed for cleaning or maintenance to ensure our guests' safety. We hope you'll reconsider and provide us with the opportunity to offer a more fulfilling experience in the future.

8/10 - Tốt

Sarah

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Very hospitable staff
Lưu trú 1 đêm vào Tháng 11, 2023
Customer Service trả lời vào 13/11/2023
Sarah, thank you for choosing Courtyard Kalamazoo Portage. We're delighted that you found our team members to be welcoming. Your feedback validates our efforts to provide valued guests like you with top-notch service. We hope to see you again soon!

6/10 - Được

Kayte

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
I liked the location being right off the highway made it easy to go to different locations nearby. Back stone restaurant across from the is a great. The pool didn’t look very clean and the hot tub was out. I was disappointed since I did hope to sit in the hot tub for my weekend away. Overall hotel was fine and good place to stay for a quick weekend away.
Lưu trú 2 đêm vào Tháng 11, 2023
Customer Service trả lời vào 14/11/2023
Kayte, it's evident that the hotel's strategic location worked well for you, making your travels more seamless. You also found the Back Stone restaurant a delightful choice in the area. However, we regret any inconvenience caused on the aspect of the pool and hot tub. We strive to ensure every amenity at our property is well-maintained and fully functional. Your feedback helps us realize areas where we can redouble our efforts. We hope your overall stay was satisfactory and are glad to hear that the facility served as a suitable stop for your weekend getaway.

8/10 - Tốt

Kyle

Lưu trú 1 đêm vào Tháng 10, 2023
Customer Service trả lời vào 24/10/2023
Kyle, thank you for your stay at Courtyard Kalamazoo Portage and taking the time to leave us a rating. It indicates that you've had a satisfactory experience with us. Your feedback helps us provide a better experience for all our guest and we're looking forward to welcoming you back soon.

10/10 - Xuất sắc

Richard, McDonald

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Customer Service trả lời vào 23/10/2023
Thanks for the perfect rating, Richard!We're pleased to hear that you have fully enjoyed your stay at Courtyard Kalamazoo Portage, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 - Tốt

Michael

Lưu trú 1 đêm vào Tháng 10, 2023
Customer Service trả lời vào 03/11/2023
Michael, it's uplifting to know you had a pleasurable experience at Courtyard Kalamazoo Portage. We are committed to serving our guests with exceptional service and trust that your next visits will be as gratifying, if not more. Thank you for choosing our hotel.

6/10 - Được

Hanif

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Customer Service trả lời vào 11/10/2023
Thank you for sharing your feedback, Hanif!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 - Xuất sắc

Scott

Lưu trú 1 đêm vào Tháng 10, 2023
Customer Service trả lời vào 10/10/2023
Thank you for sharing your perfect rating with us, Scott!It's wonderful to see how much you appreciated your time at Courtyard Kalamazoo Portage! We want everyone to feel right at home at Courtyard Kalamazoo Portage. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - Xuất sắc

Alexandra

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great. The only thing I did not like was the 3 Dollars I had to pay for parking. I would stay here again.
Lưu trú 1 đêm vào Tháng 9, 2023
Customer Service trả lời vào 23/09/2023
Alexandra, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Courtyard Kalamazoo Portage!

10/10 - Xuất sắc

Terry

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All around nice hotel 👍but no breakfast buffet 😕
Lưu trú 1 đêm vào Tháng 9, 2023
Customer Service trả lời vào 22/09/2023
Terry, it's great to hear you found Courtyard Kalamazoo Portage appealing. We appreciate your feedback regarding the absence of a breakfast buffet and hope it didn't considerably impact your stay. Our team members are always exploring various ways to improve our service, and your feedback plays a crucial role in this. Thank you and we hope to serve you again in the future.

8/10 - Tốt

Dawna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Okay, but not entirely worth the price
The hotel overall wasn’t bad. You can just tell that the hotel hasn’t been entirely well maintained. Overall my stay was okay, but I would say not worth the price point. The cleaning service during my entire stay never came to tidy up my room and the breakfast was way overpriced. Not worth the additional amount of money. You can find more affordable food options nearby.
Lưu trú 1 đêm vào Tháng 9, 2023
Customer Service trả lời vào 20/09/2023
Dawna, we appreciate you taking the time to share your experience. It's unfortunate to hear that certain aspects didn't meet your expectations, particularly in terms of upkeep and value. We acknowledge your concerns regarding room service and breakfast pricing, and will certainly take your feedback into account as we continuously strive to improve guest satisfaction. We endeavor to provide the best possible service and accommodations at competitive prices, so we hope to have a chance to deliver a more enjoyable stay in the future.

10/10 - Xuất sắc

Patricia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel, clean and well appointmented rooms. Friendly staff.
Lưu trú 1 đêm vào Tháng 9, 2023
Customer Service trả lời vào 09/09/2023
Patricia, we're thrilled you had a wonderful stay at Courtyard Kalamazoo Portage. We're pleased that you appreciated our well-maintained rooms and encountered warm interactions with our team members. Thank you for sharing your experience and we hope to see you again on your next visit.

6/10 - Được

Denise

Thích: Sạch sẽ
Không thích: Tiện nghi phòng
Pool supervision
The bed was horrible It sank in the middle so while sleeping you would sink down in the middle The tv was in a horrible location compared to the bed There was no supervision in the pool area We had to leave the area 3 times because there were kids and adults just screaming so loud that it ran us off
Lưu trú 2 đêm vào Tháng 9, 2023
Customer Service trả lời vào 03/09/2023
Denise, it's regrettable to learn about the concerns you had during your stay, such as the bed comfort and the positioning of the television. Our aim is to provide a serene and enjoyable environment for all guests, so the disturbances you experienced in the pool area are confusing. Measures will be put in place to personally address these issues so they do not occur in the future. We hope you give us another opportunity to serve you better next time.

8/10 - Tốt

Fernanda

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bien, mejorar limpieza
Es un buen hotel muy nuevo, sin embargo nos quedamos 4 días y no realizaron la limpieza, debería ser diario.
Lưu trú 3 đêm vào Tháng 8, 2023
Customer Service trả lời vào 24/08/2023
Fernanda, gracias por tomarte el tiempo de compartir tus comentarios. Nos alegra saber que considera al Courtyard Kalamazoo Portage como un hotel excelente y moderno. En cuanto al horario del servicio de habitaciones, lamentamos profundamente su insatisfacción al respecto. Gracias nuevamente por su aporte, siempre valoramos las oportunidades para mejorar la experiencia de nuestros huéspedes.

8/10 - Tốt

Trevor

Friendly staff, clean room, good restaurants nearby. I’d stay here again.
Lưu trú 1 đêm vào Tháng 8, 2023
Customer Service trả lời vào 13/08/2023
Trevor, it's delightful to hear that you enjoyed your stay at Courtyard Kalamazoo Portage. It's rewarding to know that our team members, cleanliness standards, and the great local dining added to your satisfaction. We eagerly anticipate your return. Safe travels until then!

8/10 - Tốt

Diane

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Located near freeway and restaurants.
The noise from the expressway was loud in our room. Request a book facing the back. Seemed like I could hear conversations and a lot of door slamming through the night. The restaurant was just a spot in the lobby. Not a separate area in the building. Limited menu. Maintenance needs to work on the room we stayed in.
Lưu trú 1 đêm vào Tháng 8, 2023
Customer Service trả lời vào 08/08/2023
Hello Diane,Thank you for sharing your experience at Courtyard Kalamazoo Portage. We're sorry to hear about the noise disturbances you encountered. Room location preferences is something we always take into account upon booking or check-in to ensure a quieter environment. It's regrettable that your dining experience didn't meet expectations, and we're taking your observations about the room's condition into consideration. We hope your next stay with us yields a more positive experience.Best regards.

10/10 - Xuất sắc

Samuel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Customer Service trả lời vào 01/09/2023
Thank you for the 5 out of 5 rating, Samuel!We're thrilled to see how much you enjoyed staying at Courtyard Kalamazoo Portage. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 - Tốt

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The food was great but inconvenient and a bit expensive for travelers. A buffet like other hotels but upscale would have been just fine.
Lưu trú 2 đêm vào Tháng 7, 2023
Customer Service trả lời vào 10/07/2023
Thanks for the review, Paul!We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great trip
Went great
Lưu trú 1 đêm vào Tháng 7, 2023
Customer Service trả lời vào 04/07/2023
Thanks for the fantastic rating!It's outstanding we could exceed your expectations during your stay at Courtyard Kalamazoo Portage. We're all looking forward to your next stay with us.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good stay, would stay again
The people who worked there were really nice and helpful. The pool is small, if you’re looking, the workout room is fine too. The place is clean.
Lưu trú 1 đêm vào Tháng 7, 2023
Customer Service trả lời vào 04/07/2023
Thanks for the fantastic review!It's excellent you had such an amazing stay at Courtyard Kalamazoo Portage! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 - Tốt

Stephen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was clean and the bed was comfortable. The tv was difficult to operate and the couch, while attractive, was very uncomfortable.
Lưu trú 5 đêm vào Tháng 6, 2023
Customer Service trả lời vào 29/06/2023
Thanks for the nice rating, Stephen!We're glad to hear that you enjoyed your stay with us. We're happy that you loved our cleanliness and comfortable beds. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with our amenities, we will bring those to the attention of our team as we continue to improve for the future.We'd love to share a more positive experience with you next time.

8/10 - Tốt

Christine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy access, well kept, great parking. Nice evening snacks. But they did forget to clean my room on the 3rd day as promised.
Lưu trú 5 đêm vào Tháng 6, 2023
Customer Service trả lời vào 12/06/2023
Thank you for the great rating, Christine!We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our prime location, ample parking and amazing amenities, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward.We look forward to sharing an even better experience with you soon!

2/10 - Tồi

kelly

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff unprofessional when confronted about issues with our stay. Second weekend in a row pool/hot tub down/ not working properly
Lưu trú 2 đêm vào Tháng 5, 2023
Customer Service trả lời vào 22/05/2023
Thank you for sharing your feedback, Kelly.We regret that your experience with us was anything less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future.We hope you'll give us another chance to show you the service we're truly capable of providing.

6/10 - Được

shiva

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
The work out room was inadequate. The only 2 treadmills did not work adequately, many of the dumbbells were missing and it was not as clean as one would expect. Staff were friendly and nice
Lưu trú 2 đêm vào Tháng 5, 2023
Customer Service trả lời vào 14/05/2023
Shiva, thank you for taking the time to provide feedback about your recent experience. It’s great to hear that you found the staff friendly and nice during your stay.Regarding the workout room, we apologize for any inconveniences you encountered due to the condition of the equipment and cleanliness. We understand the importance of maintaining a well-equipped and clean workout facility to meet the fitness needs of our guests. Rest assured, we will address this matter with the maintenance team to ensure that the equipment is functioning properly and any missing dumbbells are replaced.Additionally, we will reinforce the importance of cleanliness in the workout room with our housekeeping staff to ensure that they adhere to our high standards. We appreciate your suggestions, as it helps us understand areas where we can improve.Once again, we apologize for any shortfalls in your stay and hope to have a chance to provide a better experience in the future. Your satisfaction is important to us, and we are committed to continuously improving our services.Thank you for choosing our hotel, and we hope to see you again soon.

10/10 - Xuất sắc

Jennifer, Petoskey

Lưu trú 1 đêm vào Tháng 5, 2023
Customer Service trả lời vào 03/06/2023
Thank you for sharing, Jennifer!At Courtyard Kalamazoo Portage, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 - Tốt

Brenda

Lưu trú 1 đêm vào Tháng 5, 2023
Customer Service trả lời vào 29/05/2023
Thank you for the 4-star rating, Brenda!It's great your time at Courtyard Kalamazoo Portage was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!