2/10 Terrible
Lilyana
16 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
When I first arrived the employee was no where to be found and there was a long line of people waiting to check in, the bar manager had to come over and help us to the best of her ability and offered everyone complimentary wine while we all had to wait. I left and came back a few minutes later and there was finally an employee, he had earbuds in and was not helpful in the slightest. When checking in he gave me no information and charged me an amount higher than what my original booking was supposed to be without any additional information as to why the charge was so high. No information about amenities or check out times. One of the elevators was broken and there was about a 6 person line to even get onto one. After bringing my bags upstairs I went back down (after waiting forever for an elevator down) to go pay for valet since there was also no information about parking. When I spoke to the valet employee he told me they were full and I would have to park somewhere else and walk after I had asked to be charged for parking. When I asked about a refund he told me to speak to the front desk employee, after catching him in passing he told me he had no idea how to do that and I’d have to speak to a manager at some point. Luckily a young man working valet gave me a parking pass for free parking at a nearby garage, after my experience here I will never be coming back, and I’d advise other people to avoid this place.
Lilyana
Stayed 1 night in Feb 2026