6/10 - Được
Donna
04/08/2025
Rooms are surface clean only, someone else's toothpaste splatter was on the bathroom counter, grit and mold in the tub area, dirt and dust accumulation on the carpets. While maid service was requested, it was not received.
As I was early for check in, I sat in the reception area. Front desk staff was curt with many of the guests, turning them away from check in before 3 PM, rather brusquely I might add, without checking the computer to see if the rooms were ready.
I saw no one in management, or at least no one dressed professionally enough to be considered a manager, my entire stay.
Overall, I am very disappointed with this Double Tree by Hilton and will not be returning.
Donna
Lưu trú 4 đêm vào Tháng 7, 2025