Greetings Erica,Thank you for taking a moment to share your feedback with us. I apologize, as I do not have any missing calls or calls regarding any charges. I will locate your information and reach out directly. I'm sorry you've had issues with connecting with a Manager, but I assure you that we're more than happy to help.Thank you,Seamus PerryGeneral Manager

Dear Susan,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our great location and found our hotel comfortable and well-equipped. It’s fantastic to know that our staff’s kindness and helpfulness made a positive impression on your stay. We’re also glad you appreciated the spacious room, comfy bed, and clean, modern bathroom. Your compliments about the nearby dining and shopping options and the beautiful views of the harbor walk are much appreciated.We will definitely share your kind words with our entire team—they will be delighted to hear your feedback. We look forward to welcoming you back for another enjoyable stay. Thank you once again for your lovely review!Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront

Dear Pam,We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and we take your feedback very seriously. Please know that we are addressing this matter with our housekeeping team to ensure it does not happen again. We would appreciate the opportunity to make things right and provide you with the quality experience you deserve. If you’re willing, please contact us directly so we can discuss your stay further and find a way to regain your trust. Thank you for bringing this to our attention.Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront

Dear Robert F Fredrick,Thank you so much for your 5/5 review! We're thrilled that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! If there's anything more we can do to make your next visit even better, please let us know.Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront

Dear David,Thank you so much for your 5-star rating! We are thrilled to know that you had a great experience with us.Your support means a lot to our team, and we hope to continue exceeding your expectations in the future. If there's anything specific you enjoyed or if you have any feedback, we'd love to hear from you.Looking forward to welcoming you back soon!Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront

Dear Joy,Thank you for taking the time to share your detailed feedback with us. We appreciate your loyalty and the opportunity to host your family over the years. It's great to hear that our location, pet-friendly policy, pool, and complimentary breakfast contributed positively to your stay, especially seeing your little one enjoying these amenities. We aim to provide a comfortable experience for all our guests, including those with furry companions. We apologize for any inconveniences you encountered during your recent stay. Your comments regarding the condition of the property, including the cleanliness of the couch cushions and the lobby smell, are duly noted. Maintaining a fresh and inviting atmosphere throughout the hotel is a priority, and we'll address these areas to ensure a more pleasant experience for all our guests.Your feedback regarding the demeanor of our staff is also appreciated. We strive to provide warm and welcoming service to all guests, and we'll be sure to address this with our team to ensure a consistent and friendly experience for every guest interaction. We understand your preference for a newer facility, and while we may not be the newest hotel in the area, we continuously work to maintain and improve our property to meet the evolving needs and expectations of our guests. We're grateful for the memories you've created with us over the years, and we hope to have the opportunity to welcome you back in the future. If you decide to give us another chance, please don't hesitate to reach out to our team directly, and we'll do our utmost to ensure you have a comfortable and enjoyable stay. Thank you again for your valuable feedback.

Dear christiane,¡Muchas gracias por sus amables palabras y por tomarse el tiempo para compartir sus maravillosos comentarios con nosotros! Estamos encantados de saber que tuvo una experiencia increíble durante su estancia en nuestro hotel.Significa muchísimo para nosotros saber que todo fue perfecto para usted, hasta el más mínimo detalle. Brindar un servicio excepcional y atención al detalle es por lo que nos esforzamos y estamos encantados de haber logrado cumplir con sus expectativas.¡Estamos encantados de saber que encontró bien pensado el espacio de la cocina y que ya está planeando su próxima estadía con nosotros! Estamos ansiosos por darle la bienvenida nuevamente y continuar brindándole experiencias memorables.Si hay algo más que podamos hacer para que su próxima estadía sea aún más placentera, no dude en hacérnoslo saber. ¡Esperamos volver a verte pronto!Un cordial saludo,morgan tibodeausupervisora de recepciónResidence Inn Portland Centro frente al mar2077611660

Dear wayne,Thank you for choosing to stay with us and for sharing your feedback. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience during your recent stay.We're delighted that you found our location to be convenient and our rooms to be nice and clean. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad that we succeeded in meeting your expectations in these areas.Regarding parking, we apologize for any inconvenience you may have experienced with our off-site parking across the street. We understand the importance of convenient parking options for our guests, and we appreciate your feedback on this matter.Thank you once again for your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Morgan ThibodeauFront desk supervisor

Dear Maria,We're thrilled to hear that you found our location to downtown Portland perfect! We strive to offer our guests convenient access to the area's attractions, and we're delighted that our proximity met your needs. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back on your next visit to the area!Sincerely,Morgan ThibodeauFront Desk Supervisor

Dear kate,Thank you for sharing your experience with us! We're delighted to hear that we could provide you with a welcoming and convenient stay, especially during unexpected circumstances like the snowstorm. It's fantastic that our team could accommodate your late arrival, add your Marriott membership, and extend your checkout time to ease your stress. We're glad you found our complimentary breakfast enjoyable and that you were able to utilize the board room for your meetings. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay in the future!Sincerely,Morgan ThibodeauFront Desk Supervisor

Dear Frank,We apologize for the inconvenience due to the misleading size of your bed. We hope despite this, you enjoyed your stay.Morgan Thibodeau Front Desk SupervisorResidence Inn, Portland Downtown/Waterfront2077611660

Dear Alex,We are absolutely thrilled to receive your perfect 10/10 review! Thank you so much for taking the time to share your feedback following your recent stay with us. Your satisfaction is our top priority, and we are delighted that we could provide you with an exceptional experience. It means a lot to our team to know that we have succeeded in making your stay memorable and enjoyable. If there's anything specific that made your experience special or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for your wonderful review and for choosing to stay with us. We can't wait to have the pleasure of welcoming you back in the future! Warm Regards, Morgan Thibodeau Front Desk SupervisorResidence Inn, Portland Downtown/Waterfront

Dear Crystal,Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your positive review highlighting our cleanliness. Our dedicated housekeeping team works diligently to ensure that every corner of our property is spotless, and it's wonderful to know that their efforts have been noticed and appreciated. Your feedback serves as motivation for our team to continue upholding the highest standards of cleanliness throughout our hotel. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here to ensure that your stay with us is nothing short of exceptional. Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another clean and comfortable stay in the future.Sincerely, Morgan Thibodeau Front Desk SuppervisorResidence Inn, Portland Downtown/Waterfront

Dear Hanna,Thank you so much for your kind words. We are thrilled you found our service and location great. Your satisfaction is our utmost priority, and your review serves as a testament to the hard work and dedication of our team. We are genuinely grateful for your kind words and for choosing to stay with us. Should you ever find yourself in the area again, we would be honored to welcome you back for another exceptional stay. If there's anything specific that made your experience stand out or any way we can further elevate your next visit, please do not hesitate to let us know. Once again, thank you for your perfect rating and for entrusting us with your hospitality needs.Warm regards,Morgan Thibodeau Front desk supervisor

Dear Eriselda,We wanted to take a moment to express our sincere gratitude for your perfect 5/5 review!Your feedback means the world to us, and we are thrilled to hear that you had such a wonderful experience during your recent stay with us. Our team works tirelessly to ensure that every guest feels welcomed and valued, and it's incredibly rewarding to know that our efforts have made a positive impact on your stay. We hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything specific that made your experience special or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We are always here to assist you and ensure that you have a wonderful stay with us.Once again, thank you for your perfect rating and for choosing to stay with us. We can't wait to have the pleasure of welcoming you back!

Dear Ornela,Thank you for taking the time to leave us a review following your recent stay. We greatly appreciate your feedback and are thrilled to hear that you had an enjoyable experience with us. Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay a memorable one. We take great pride in providing exceptional service and ensuring that our guests feel welcomed and comfortable throughout their time with us. Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you back for another fantastic stay in the future! Morgan Thibodeau Front Desk Supervisor Residence Inn, Portland Downtown/Waterfront

Dear Jimal,We wanted to extend our sincerest gratitude for taking the time to leave a perfect score. We are thrilled to hear that you had a fantastic experience during your recent stay with us.Our ultimate goal is to provide exceptional service and create memorable experiences for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our greatest reward, and we are truly honored to have had the opportunity to exceed your expectations. Should your travels bring you back to our area, we would be absolutely delighted to welcome you back for another outstanding stay. If there is anything specific you loved about your experience or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for your wonderful review. We cannot wait to have the pleasure of welcoming you back in the future!

Good morning janna,Thank you for taking the time to let us know about your experience while staying with us. Your experience was certainly below our standard. I am sorry to hear there was a communication issue at check in. Providing the highest level of hospitality and comfort is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the appropriate leadership team to ensure this is an isolated experience. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.

Hi Janna,Thank you for taking the time to let us know about your experience while staying with us. Your experience was certainly below our standard. Providing the highest level of hospitality and comfort is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the appropriate leadership team to ensure this is an isolated experience. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.

Hello Jean-Martin, Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!

Hi Michael, Thank you for staying with us and leaving a review. I am sorry you didn't enjoy the view from the room that you booked with us. I will say, while it is not an ocean front view, you can see the water, and is a better view than looking into the parking garage, hence the price difference.Thank you again for staying with us and providing your feedback.

Hello Conceicao, Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable visit and got to experience all Portland has to offer. I will be sure to pass along your compliment to Luta and Amira! It was certainly our pleasure to host you, and we hope to welcome you back again in the future!

Hello James,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Mackenzie TuckerFront Desk SupervisorResidence Inn Portland Downtown/Waterfrontmackenzie.tucker@crestlinehotels.com2077611660

Michael,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Krista,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Ronald,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Alan,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Laurel,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. To assist us in continuing to provide positive guest experiences, any additional feedback regarding what we could have done to make your stay more enjoyable would be greatly appreciated. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

Dear Guest,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Ursula,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Lisa,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Ernesto,Gracias por tomarse el tiempo para brindarnos sus comentarios sobre su reciente estadía con nosotros. Brindar el más alto nivel de hospitalidad y comodidad es nuestra prioridad número uno y nos complace saber que tuvo una experiencia agradable durante su visita a Portland. ¡Sin duda fue un placer recibirlo y esperamos darle la bienvenida nuevamente en el futuro!Atentamente,Timoteo RichardGerente de recepción

Erin,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. To assist us in continuing to provide positive guest experiences, any additional feedback regarding what we could have done to make your stay more enjoyable would be greatly appreciated. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

William,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your most recent visit to Portland. It was certainly our pleasure to host you again, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Thomas,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we're happy to hear that you had an enjoyable experience during your visit to Portland. It was our pleasure to host you, and we hope for the opportunity to do so again in the near future!Sincerely,Timothy RichardFront Office Manager

Tania,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Dear Guest,Thank you for taking the time to provide your feedback regarding your recent stay with us. I apologize for the billing error that occurred and for the impolite service you were given by the front desk worker you interacted with. I have spoken with the front desk worker in question, as this is not what we expect from any of our employees, and I thank you for bringing this interaction to my attention. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy Richard

Kristin,Thank you for taking the time to provide your feedback regarding your recent stay with us. We apologize that you were placed on a lower floor harbor side room, but are happy that we were able to move you up to a higher floor after you brought it to our attention that you were not happy with the location. We hope that you enjoyed your time with us and had a pleasant anniversary, and we welcome you to stay with us again in the future!Sincerely,Timothy RichardFront Office Manager

Susan,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Eleanor,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Peter,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and we're happy to hear that you had an enjoyable stay with us. We hope for the opportunity to host you again next time you're in Portland for another great experience!Sincerely,Timothy RichardFront Office Manager

Leah,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are happy to hear that you had an overall enjoyable experience during your visit to Portland. I will be reaching out to our IT department to have the information displayed on our TV's updated, and I appreciate you bringing it to my attention. It was certainly our pleasure to host you, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Ronald,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and we are happy to hear that you had an enjoyable stay with us. We hope for the opportunity to host you again the next time your travels take you to Portland!Sincerely,Timothy RichardFront Office Manager

Cynthia,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority, and we are happy to hear that you had an enjoyable stay with us. We hope for the opportunity to host you again the next time your travels take you to Portland!Sincerely,Timothy RichardFront Office Manager

Frederick,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Sheila,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Ellen,Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!Sincerely,Timothy RichardFront Office Manager

Paula,Thank you for taking the time to provide your feedback regarding your recent stay with us. We are sorry to hear that you found the hotel to be expensive and the parking to be inconvenient. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

Brian,Thank you for taking the time to provide your feedback regarding your recent stay in Portland. We apologize for having to relocate you to the AC Hotel, and regret that we were unable to accommodate you. We hope for the opportunity to welcome you back next time you're in Portland, and that we're able to deliver a positive, memorable experience during any future stays with us.Sincerely,Timothy RichardFront Office Manager

Thank you for taking the time to provide your feedback regarding your recent stay with us. Providing the highest level of hospitality and comfort is our number one priority, and we are thrilled to hear that you had an enjoyable experience during your visit to Portland. It was certainly our pleasure to host you in our lovely city, and we hope to welcome you back again in the future!