The property is in great condition. It feels and looks like a higher-level hotel. However, it is not! From the start of your stay, until the end, they failed horribly.
The pictures on Expedia gave the impression it was a downtown older established FULL SERVICE hotel. However, When you pull up, you were welcomed by very friendly valet attendants who unload the luggage into a valet cart and proceed to park your car ( parking rate $56 a night. A little high for the area). Well, from that point the service ended. No one was there to pull the cart through the awkward doors and onto the lobby. You, them were greeted by the friendly receptionist, but, again no valet to assist with the luggage to the room via awkward elevators.
We had a suite with a jetted tub, fireplaces in both the living room and bedroom and a stocked bar. Well, what they call stocked was a far cry from expectation. Not enough glasses, no bottle opener, no mixer, and no alcohol. You couldn’t even call it a service bar due to the lack of tools.
It was getting to be dinner time so I thought I would order room service, well that was impossible. They had stopped room service back in 2021 due to; yes, you guessed it, COVID-19. From that point to current they never restarted.
Otherwise, a great stay until the end. The end was a huge miss. We called for a valet cart to come and get the luggage, as we were checking out. They brought the cart and dropped it at the door. We wheeled down, we loaded! Horrible