4/10 - Kém
Sharon, Mendham
Đi cùng gia đình
22/05/2024
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
We are disappointed! We got shock when we came back to our room the day that the receptionist told us that we can move to a lower floor room without the extra 10 steps of the original room. We were told they are moving our room at 3pm, we told the staff, we will be back before 3pm we still have more things to pack. But, when we came back to our room, everything all gone, and the safe is empty and open!! We got very nervous, what happening? We went downstairs to us , she said she had the cleaning lady to pack everything for us. I asked what about my personal items in safe? That is one thing they should never touch! We traveled around the world staying many hotels always the hotel staffs will reminding you to remove your personal item in the safe, they won't go to open the safe especially we are still the guess there. We were told they will help us to carry the baggage for us, never mentioned they will go to the safe and move our passport, cash, and jewelry out, without our present in the room. The worst is next, after all the argument. She said our personal belonging is with the front desk. When I went there with her, i cant believe my eyes, they just leave all my items right at the reception counter, open area that anyone can just pick it up. I was more shocked at that point!! Why no common sense, these are vauleable items, at least should have keep it in the lock drawer and instead of just left in the open counter area that many people in and out can see it. I am
Sharon
Lưu trú 5 đêm vào Tháng 5, 2024