Mặt tiền nơi lưu trú - ban đêm

Nhận xét về Hotel Carol

4 out of 5
Hotel Carol
Kurta Konrada, 12, Prague

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 244/549 nhận xét" "
Đánh giá 8 - Tốt. 257/549 nhận xét" "
Đánh giá 6 - Được. 38/549 nhận xét" "
Đánh giá 4 - Kém. 7/549 nhận xét" "
Đánh giá 2 - Tồi. 3/549 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

susan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk staff extremely friendly and very well versed in English. Abraham and Carel made us feel at home. Location was perfect to the O2 arena and safe area for bars and restaurants. Huge thank you for the upgraded room. We will be back for sure!!
Lưu trú 1 đêm vào Tháng 4, 2024
Matúš trả lời vào 11/04/2024
Dear Susan,Thank you so much for your wonderful review and for taking the time to share your experience with us. We're absolutely delighted to hear that Abraham and Carel made you feel so welcome and at home. Our team prides itself on providing a friendly and accommodating service to all our guests, and we're thrilled to know we hit the mark for you.We're also glad you enjoyed the convenient location of our hotel, close to the O2 arena and surrounded by a vibrant area for dining and nightlife. It's great to hear you appreciated the room upgrade; we love to spoil our guests whenever we can!Your feedback is invaluable to us, and we can't wait to welcome you back on your next visit. Thank you again for choosing to stay with us and for your kind words.Warmest regards,Matúš

4/10 - Kém

Ronen

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
First they didn't get the message I sent through expedia, we had to wait until they changed a room from a double bed, to a room with two single beds, it took a while and we were very tired, odd disappointed with expedia's service, the hotel is not at a four star standard, maybe three barely, uncomfortable beds at all, not only in my opinion, the whole group complained about it, also the showers are very bsmall A large person will experience a problem there
Lưu trú 4 đêm vào Tháng 2, 2024
Matúš trả lời vào 28/02/2024
Dear Ronen,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.We understand that the initial room allocation did not meet your expectations, and we regret any delays in addressing this issue promptly. Your comments regarding the beds and shower size are duly noted, and we apologize for any discomfort this may have caused. Rest assured, we will review these concerns with our team to ensure we are continuously improving our services and facilities.We truly value your feedback as it allows us to address areas needing improvement and provide a better experience for our guests in the future. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,Matúš

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Matúš trả lời vào 28/02/2024
Dear Guest,Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we are thrilled that you found our hotel to be accommodating and our staff to be friendly and helpful. We take great pride in providing a comfortable and enjoyable experience for all our guests, and it's wonderful to know that we succeeded in doing so during your visit.We look forward to welcoming you back to our hotel in the future and exceeding your expectations once again. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,Matúš

10/10 - Xuất sắc

Lenka

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Matúš trả lời vào 28/02/2024
Dear Guest,Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we are thrilled that you found our hotel to be accommodating and our staff to be friendly and helpful. We take great pride in providing a comfortable and enjoyable experience for all our guests, and it's wonderful to know that we succeeded in doing so during your visit.We look forward to welcoming you back to our hotel in the future and exceeding your expectations once again. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,Matúš

10/10 - Xuất sắc

Glenn

Lưu trú 1 đêm vào Tháng 2, 2024
Matúš trả lời vào 11/04/2024
Thank you, very much apretiated.

10/10 - Xuất sắc

Katherina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely Hotel, stayed 3 nights for a medical trip with a further upcoming trip booked. Staff were fantastic and assisted with all requests for info on touring, transport etc. Also facilitated an early check in and a late check out. The breakfast spread was vast and delicious. The metro and tram lines are right beside the hotel so you can be in central Prague very quickly and easily. Highly recommend this hotel.
Lưu trú 2 đêm vào Tháng 1, 2024
Matúš trả lời vào 05/02/2024
Dear Katherina,Thank you so much for your kind words and for choosing our hotel for your stay during your medical trip. We're delighted to hear that you had a lovely experience and that our staff could assist you with all your requests, including information on touring and transportation.We're glad to have accommodated your needs with the early check-in and late check-out, and it's fantastic to know that you enjoyed our vast and delicious breakfast spread. It's also great to hear that our convenient location near the metro and tram lines added to the ease of your travels, allowing you to reach central Prague quickly.We appreciate your recommendation, and we look forward to welcoming you back on your upcoming trip. If there's anything specific you'd like for your next stay, feel free to let us know. Safe travels!Best regards,

8/10 - Tốt

Patience

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly and helpful staff
Lưu trú 2 đêm vào Tháng 1, 2024
Matúš trả lời vào 22/01/2024
Dear Patience,Thank you for taking the time to share your positive experience with our hotel staff!We're delighted to hear that you found our team to be very friendly and helpful. Providing excellent service is our priority, and your feedback reinforces that we're on the right track. If there's anything specific that stood out to you or if you have any suggestions for improvement, we'd love to hear more.It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Best regards,

8/10 - Tốt

Yvonne

Lưu trú 2 đêm vào Tháng 1, 2024
Matúš trả lời vào 22/01/2024
Dear Guest,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and are thrilled to hear that you enjoyed your stay at our hotel.Our team is dedicated to providing exceptional service, and it's rewarding to know that we met your expectations. Your kind words motivate us to continue delivering the best possible hospitality to our valued guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We always strive to enhance our guests' experiences.We look forward to welcoming you back for another wonderful stay in the future.Best regards,

10/10 - Xuất sắc

Mark

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First and most importantly all of the staff were so friendly. I don't mean friendly like a professional would be because it's their job, I mean genuinely friendly. They went out of their way to be as friendly and helpful as possible. The Hotel Carol had everything we needed and the restaurant was good for dinner and better for breakfast. It was just a few blocks from the O2 Arena which was why we were there. If I had one complaint, it would be the design of the shower. There was no shower curtain, just a (less than) half wall of glass that did a poor job of keeping the water in the shower. Otherwise, I could not have asked for a better place to stay
Lưu trú 1 đêm vào Tháng 1, 2024
Matúš trả lời vào 22/01/2024
Dear Mark,Thank you so much for your heartwarming feedback!We're thrilled to hear that our staff made such a positive impression on you. It's truly rewarding to know that their friendliness went beyond professional expectations and was genuinely appreciated. Our team is dedicated to ensuring our guests feel welcome and supported throughout their stay, so your kind words serve as great motivation.If you have any specific highlights or suggestions that could further enhance our hospitality, please feel free to share. We look forward to welcoming you back and providing you with another memorable experience.Warm regards,

10/10 - Xuất sắc

Luis Ricardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Matúš trả lời vào 22/01/2024
Dear Luis,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and are thrilled to hear that you enjoyed your stay at our hotel.Our team is dedicated to providing exceptional service, and it's rewarding to know that we met your expectations. Your kind words motivate us to continue delivering the best possible hospitality to our valued guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We always strive to enhance our guests' experiences.We look forward to welcoming you back for another wonderful stay in the future.Best regards,

10/10 - Xuất sắc

Faishal

Lưu trú 3 đêm vào Tháng 12, 2023
Matúš trả lời vào 22/01/2024
Dear Faishal,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and are thrilled to hear that you enjoyed your stay at our hotel.Our team is dedicated to providing exceptional service, and it's rewarding to know that we met your expectations. Your kind words motivate us to continue delivering the best possible hospitality to our valued guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We always strive to enhance our guests' experiences.We look forward to welcoming you back for another wonderful stay in the future.Best regards,

10/10 - Xuất sắc

JIRI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel.
Thanks to the reception clerk for her willingness!
Lưu trú 1 đêm vào Tháng 11, 2023
Matúš trả lời vào 16/11/2023
We greatly appreciate your kind words! Our reception clerk is dedicated to ensuring a wonderful experience for our guests, and we're thrilled that her willingness to assist made a positive impact on your stay. Your acknowledgment means a lot to us, and we hope to welcome you back soon for another fantastic experience!

8/10 - Tốt

Pierre

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 10, 2023
Matúš trả lời vào 16/11/2023
We greatly appreciate your kind words! Our reception clerk is dedicated to ensuring a wonderful experience for our guests, and we're thrilled that her willingness to assist made a positive impact on your stay. Your acknowledgment means a lot to us, and we hope to welcome you back soon for another fantastic experience!

6/10 - Được

STELLA

Lưu trú 1 đêm vào Tháng 10, 2023

8/10 - Tốt

fuchs

Thích: Sạch sẽ
Leider wollte uns der junge Rezptionist keine Garage verkaufen da wir keine Reservoerung hätten.Nach Rücksprachexmit Hausmanager konnten wir in die Garage wo mindestens noch 6 Plätze frei waren. Der Fernseher auf dem Zimmer hatte keine Sender es wahr auch kein Reciver oder 2.Fernbedienung zu sehen. Trotzdem werde ich wiederkommen da das Hotel sehr viele Vorteile hat. Es ist eine gute Lage nicht weit von O2 Arena und großem Einkaufszentrum.
Lưu trú 1 đêm vào Tháng 10, 2023
Matúš trả lời vào 31/10/2023
Liebe/r Gast,vielen herzlichen Dank für Ihre positive Rückmeldung. Wir freuen uns sehr zu hören, dass Sie trotz der kleinen Unannehmlichkeiten vorhaben, wieder bei uns zu übernachten.Es ist großartig zu wissen, dass Sie die Vorteile unseres Hotels schätzen, insbesondere die günstige Lage in der Nähe der O2 Arena und des großen Einkaufszentrums. Wir sind stolz darauf, unseren Gästen einen bequemen Zugang zu diesen Attraktionen zu bieten.Wir freuen uns bereits jetzt auf Ihren nächsten Besuch und stehen Ihnen gerne jederzeit für weitere Anfragen zur Verfügung.Herzliche Grüße,

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Fint hotell, med fin beliggenhet, nær O2arena.
Fint hotell med enkel og god frokost. Vi bodde her fordi det var så nærme konsertlokale O2arena, og er veldig fornøyd med beliggenheten. Det ligger i tillegg rett ved siden av et kjekt kjøpesenter. Kort vei til trikken som tok 20-25 min til gamlebyen. Og rundt 25 min bil til flyplassen. Fint rom og god størrelse på badet. Veldig fornøyd.
Lưu trú 5 đêm vào Tháng 10, 2023
Matúš trả lời vào 31/10/2023
Kjære gjest,Tusen takk for din flotte tilbakemelding! Det gleder oss å høre at du hadde et fint opphold hos oss, og at beliggenheten ved O2 Arena og det nærliggende kjøpesenteret falt i smak.Det er flott å vite at du satte pris på frokosten, rommet og badets størrelse. Vi streber alltid etter å tilby en komfortabel og hyggelig opplevelse for våre gjester.Vi ser frem til å ønske deg velkommen tilbake ved en annen anledning. Dersom du har noen spesielle ønsker eller behov, ikke nøl med å ta kontakt.Hjertelig hilsen,

10/10 - Xuất sắc

Andre, Troisdorf

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
sehr schönes Hotel, sauber, nettes Personal, Parkgarage, U-Bahn und Straßenbahn fußläufig erreichbar, perfekt
Lưu trú 3 đêm vào Tháng 10, 2023
Matúš trả lời vào 13/10/2023
Liebe/r [Gastname],herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Ihnen unser Hotel so gut gefallen hat und Sie mit unserem Service und der Sauberkeit zufrieden waren. Auch die Nähe zur U-Bahn und Straßenbahn freut uns, dass es Ihnen so gut gefallen hat.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen eine schöne Zeit.Mit freundlichen Grüßen,Matúš

8/10 - Tốt

Johann

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ok
Lưu trú 2 đêm vào Tháng 9, 2023
Matúš trả lời vào 22/09/2023
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you found everything to be satisfactory during your stay. If you have any further comments or suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,Matúš

10/10 - Xuất sắc

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was amazing, all the staff were friendly and helped us with everything. Breakfast was amazing. They have a restaurant part of the hotel which had amazing food. The room was great and the bed was very comfy!!
Matúš trả lời vào 18/09/2023
Dear guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with us. It's fantastic to know that you found our staff to be friendly and helpful, and that you enjoyed our delicious breakfast. We're also pleased that you had a great dining experience at our restaurant. Additionally, we're glad you found the room comfortable and the bed cozy for a restful stay.We can't wait to welcome you back for another fantastic stay!Warm regards,

10/10 - Xuất sắc

Nia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 9, 2023
Matúš trả lời vào 18/09/2023
Dear guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with us. It's fantastic to know that you found our staff to be friendly and helpful, and that you enjoyed our delicious breakfast. We're also pleased that you had a great dining experience at our restaurant. Additionally, we're glad you found the room comfortable and the bed cozy for a restful stay.We can't wait to welcome you back for another fantastic stay!Warm regards,

10/10 - Xuất sắc

Maziyar

Lưu trú 2 đêm vào Tháng 9, 2023
Matúš trả lời vào 13/10/2023
Dear [Guest's Name],Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you had a wonderful stay at our hotel.It's fantastic to know that you found our facilities clean and comfortable. We take great pride in maintaining high standards of cleanliness throughout the property.Our team is dedicated to providing the best possible service, and it's always gratifying to hear when they've made a positive impact on a guest's experience. We'll be sure to pass along your kind words to all our staff members, especially [Staff Member's Name].We're also glad to hear that you found our location convenient. We aim to make getting around as easy as possible for our guests.Once again, thank you for your kind words. We look forward to welcoming you back on your next visit!Warm regards,Matúš

8/10 - Tốt

Hanna

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ihana pikku hotelli
Oli aivan ihana hotelli, ihana huone ja todella hyvät sängyt jopa levitettävä sohva oli todella hyvä nukkua. Aamupala oli hyvä, minimalistinen mutta kaikki tarvittava löytyi ja vatsa täyttyi. Miinuksena voisi mainita että uima-allas ei ollut käytössä. Henkilökunta todella ystävällistä.
Lưu trú 4 đêm vào Tháng 8, 2023
Matúš trả lời vào 22/08/2023
Kiitos palautteestasi! Olemme iloisia kuullessamme, että nautit hotellistamme ja että huoneesi oli miellyttävä sekä sängyt tarjosivat hyvät yöunet – jopa levitettävä sohva oli mukava nukkua. On hienoa, että aamiaispalvelumme vaikka minimalistinen, tarjosi kaiken tarvittavan ja täytti vatsasi.Pahoittelemme, että uima-allas ei ollut käytössä vierailusi aikana. Tiedämme kuinka tärkeää on, että kaikki mukavuudet ovat käytettävissä, ja arvostamme ymmärrystäsi tässä asiassa.Olemme erittäin tyytyväisiä, että henkilökuntamme ystävällisyys teki vierailustasi vielä miellyttävämmän. Toivomme, että tulemme saamaan toisen tilaisuuden toivottaa sinut tervetulleeksi ja että pääset nauttimaan täyden palvelun hotellistamme, mukaan lukien uima-allas. Kiitos vielä kerran ja toivottavasti tapaamme pian uudelleen!

10/10 - Xuất sắc

stefania

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ottima struttura pulita organizzata ben tenuta Personale gentile educato attento è disponibile nonostante non conoscevamo la lingua del posto…. Ottima la colazione varia e buona … L’ unica pecca l’aria condizionata nelle camere ancora non presente forse perché non sono abituati al caldo eccezionale del Ferragosto di quest’anno
Lưu trú 4 đêm vào Tháng 8, 2023
Matúš trả lời vào 18/08/2023
Grazie mille per la tua recensione positiva! Siamo felici di sapere che hai apprezzato la nostra struttura pulita e ben organizzata, così come il nostro personale gentile ed educato. Siamo spiacenti per l'assenza dell'aria condizionata nelle camere, capiamo che il caldo eccezionale di quest'anno può aver creato qualche disagio. Apprezziamo la tua comprensione e ti assicuriamo che stiamo prendendo in considerazione i modi per migliorare il comfort dei nostri ospiti in futuro. Siamo contenti che tu abbia gradito la colazione varia e di qualità. Sarà un piacere accoglierti nuovamente nel nostro hotel in futuro, sperando che tu possa avere una permanenza ancora più piacevole. Grazie ancora per la tua recensione e la tua comprensione!

10/10 - Xuất sắc

Anette kiel

Lưu trú 1 đêm vào Tháng 8, 2023
Matúš trả lời vào 18/08/2023
Thank you so much for taking the time to share your positive review of your recent stay with us! We are absolutely delighted to hear that you had a wonderful experience at our hotel.

8/10 - Tốt

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
strange smell on the room over the nght, the sleep was not possible..
Lưu trú 1 đêm vào Tháng 8, 2023
Matúš trả lời vào 10/08/2023
We apologize for the inconvenience you experienced during your stay. We take guest feedback seriously, and we're sorry to hear about the strange smell in your room that disrupted your sleep. Please know that this is not the standard we aim for, and we're committed to ensuring that our guests have a comfortable and pleasant stay.We appreciate your feedback as it helps us identify areas for improvement. If you ever decide to stay with us again, please don't hesitate to reach out to our front desk immediately if you encounter any issues. We would be more than happy to address them promptly to make sure you have a much better experience. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better stay in the future.

10/10 - Xuất sắc

Michelle

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 7, 2023
Matúš trả lời vào 10/08/2023
Dear Guest, Thank you for your recent stay and your detailed review that is surely appreciated by other travellers. We are happy you had a good time with us and hope that we will have an opportunity to welcome you back to Hotel Carol in the near future. Kind regards,

8/10 - Tốt

Fredrik

Lưu trú 5 đêm vào Tháng 7, 2023
Matúš trả lời vào 10/08/2023
Dear Guest, Thank you for your recent stay and your detailed review that is surely appreciated by other travellers. We are happy you had a good time with us and hope that we will have an opportunity to welcome you back to Hotel Carol in the near future. Kind regards,

10/10 - Xuất sắc

Lucas

Lưu trú 5 đêm vào Tháng 6, 2023
Matúš trả lời vào 10/08/2023
Dear Guest, Thank you for your recent stay and your detailed review that is surely appreciated by other travellers. We are happy you had a good time with us and hope that we will have an opportunity to welcome you back to Hotel Carol in the near future. Kind regards,

10/10 - Xuất sắc

Jana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Enjoyable stay!
We enjoyed our stay! From the reception staff greeting at our arrival to making me tea while waiting in the lobby, and to a wonderful dinner at the Hummus Bar, we had a great time. Room was comfortable and clean, felt like recently remodeled.
Lưu trú 1 đêm vào Tháng 5, 2023
Matúš trả lời vào 30/05/2023
Dear Jana,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us. Our team takes pride in providing exceptional service, and we're glad to hear that the reception staff made you feel welcome from the moment you arrived. It's always our goal to ensure that our guests have a comfortable and enjoyable experience.We're delighted that you had a chance to try out our Hummus Bar and that you had a wonderful dinner there. Our culinary team works hard to create delicious and memorable dining experiences, so it's fantastic to know that you had a great time.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another great experience.Kind regards,Matúš

8/10 - Tốt

Hrachya

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a pleasant stay. The hotel room was nice and clean. The metro station was very close so it was easy to quickly get to the city center. The breakfast was sufficient, nothing special. The only thing that bothered us was the bad wifi connection which we did not use once during our stay.
Lưu trú 4 đêm vào Tháng 5, 2023
Matúš trả lời vào 25/05/2023
Dear Hrachya,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a pleasant stay at our hotel and found the room to be nice and clean. It's great to know that our proximity to the metro station made it convenient for you to access the city center quickly.We appreciate your comments regarding the breakfast. While we strive to provide a satisfactory dining experience for all our guests, we understand that it may not have exceeded your expectations. We will take your feedback into consideration as we continuously work towards improving our offerings.We apologize for the inconvenience caused by the poor Wi-Fi connection during your stay. Reliable internet access is essential in today's connected world, and we understand how frustrating it can be when it doesn't meet expectations. We have noted your concerns and will work on addressing this issue to ensure a seamless online experience for our guests in the future.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please feel free to reach out to our front desk.Warm regards,Matúš

10/10 - Xuất sắc

ronald

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
etwas außerhalb aber Klasse Hotel für Städtereisen, gute U-Bahnanbindung. Sehr nettes Rezeptionspersonal, saubere einladende Zimmer. Frühstück auch absolut ausreichend. Gern wieder
Lưu trú 1 đêm vào Tháng 4, 2023
Matúš trả lời vào 11/05/2023
Dear Guest,Thank you for taking the time to share your positive experience at our hotel. We greatly appreciate your kind review and are thrilled to hear that you had a great city break with us.We understand that our location may be considered a bit out of the way, but we're glad that the subway connections worked well for you. We aim to provide convenient transportation options for our guests to explore the city easily.It's delightful to know that you found our reception staff to be very nice. We pride ourselves on delivering exceptional customer service, and your kind words will surely motivate our team. We'll make sure to pass along your compliments to them.Maintaining a clean and inviting environment is a top priority for us, so we're pleased that you found our rooms up to your expectations. We believe that a comfortable stay is crucial for our guests, and your satisfaction is our reward.Additionally, we're glad to hear that you found our breakfast offering to be absolutely sufficient. We strive to provide a variety of delicious options to start the day off right, and we're pleased it met your needs.Thank you for choosing our hotel, and we sincerely appreciate your willingness to stay with us again. We look forward to welcoming you back whenever your travels bring you to our city. If there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Matúš

8/10 - Tốt

michiel

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Prima hotel snelle verbinding met stad
Lưu trú 3 đêm vào Tháng 4, 2023
Matúš trả lời vào 24/04/2023
Dear Michiel, It is a pleasure reading your review which is surely appreciated by other travellers. We are glad you had a good time with us but also feel sorry for the fact that you got fined in the metro. Thank you for the tip to inform guests about the coins. We hope to have another opportunity welcoming you back to Hotel Carol in the near future. Kind regards,Matúš

8/10 - Tốt

Nina

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2023
Matúš trả lời vào 11/05/2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We value your opinion and appreciate your neutral review.We strive to provide a memorable experience for all our guests, and we regret if we fell short of your expectations in any way. If there are any specific areas where you feel we could improve, we would be grateful for your insights. Your feedback helps us identify areas for growth and make necessary adjustments to enhance the overall guest experience.We would love to hear more about your stay and understand any concerns you may have had. Our goal is to ensure that every guest feels comfortable and satisfied during their time with us. Please feel free to reach out to our management team directly, and we will be more than happy to address any issues or concerns you may have.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an exceptional stay that exceeds your expectations.Warm regards,Matúš

10/10 - Xuất sắc

Shiret

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 4, 2023
Matúš trả lời vào 24/04/2023
Dear Shiret, Thank you for your recent stay and your detailed review that is surely appreciated by other travellers. We are happy you had a good time with us and hope that we will have an opportunity to welcome you back to Hotel Carol in the near future. Kind regards,Matúš

8/10 - Tốt

Marco, Desio

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2023
Matúš trả lời vào 06/04/2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

6/10 - Được

Nikki

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
The hotel is in a lovely quiet residential area away from the business of tourists. It has a Tesco extra near and a good few restaurants serving local cuisine around it. The reception and lower level of the hotel is beautiful, very stylish and welcoming. However, we found the rooms to be very basic, very clean but very basic and quite compact. Also the bed has a very hard mattress and only came with 1 pillow each (although we did request extra which were provided). The bathroom again is very clean but very small and only provides one bottle of all in one 'hand, hair and body wash'. Staff were very friendly. I wouldn't stay here again due to the uncomfortable bed.
Lưu trú 2 đêm vào Tháng 3, 2023
Matúš trả lời vào 05/04/2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,Matúš

6/10 - Được

Milan

Khách đi công tác
Lưu trú 1 đêm vào Tháng 3, 2023
Matúš trả lời vào 05/04/2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,Matúš

10/10 - Xuất sắc

Leos

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 3, 2023
Matúš trả lời vào 29/03/2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

8/10 - Tốt

FLORENT

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bien placé pour visiter la ville ( 20 minutes de métro du centre )-
Lưu trú 2 đêm vào Tháng 3, 2023
Matúš trả lời vào 29/03/2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

8/10 - Tốt

Milan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2023
Matúš trả lời vào 29/03/2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

8/10 - Tốt

Pavel

Lưu trú 1 đêm vào Tháng 2, 2023
Matúš trả lời vào 29/03/2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

10/10 - Xuất sắc

Marcela

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2023
Matúš trả lời vào 29/03/2023
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

2/10 - Tồi

Mahar Arslan

Lưu trú 1 đêm vào Tháng 11, 2022

10/10 - Xuất sắc

Viliam

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay
Stay was very nice, it was our second visit. Hotel is close to O2 arena where we visited program during weekend. Also it is close to metro station. Room was nice and lot of space. It was nice we were allowed to leave our car in garage after check out. Thank you.
Lưu trú 2 đêm vào Tháng 11, 2022

8/10 - Tốt

Peter, Thunder Bay

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 10, 2022

10/10 - Xuất sắc

AmyJune

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 9, 2022

8/10 - Tốt

ZDENEK

Lưu trú 1 đêm vào Tháng 9, 2022

10/10 - Xuất sắc

Minna

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotelli hyvällä sijainnilla
Hotelli siisti, sijainti rauhallinen ja hyvä, helppo metrolla mennä kaupungin ytimeen. Ravintolan ruoka hyvää. Palvelu pelasi loistavasti.
Lưu trú 8 đêm vào Tháng 8, 2022

6/10 - Được

Pawel

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2022

8/10 - Tốt

Ivan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Leider keine Klimaanlage, sonnst alles gut
Lưu trú 1 đêm vào Tháng 6, 2022
Jakub trả lời vào 31/08/2022
Dear Ivan,Thank you for taking the time to write this review. We are glad that you enjoyed your stay with us.Best Regards,JakubHotel Carol