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Nhận xét về The Emblem Hotel

5 out of 5
The Emblem Hotel
Platnérská 19, Prague

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 748/976 nhận xét" "
Đánh giá 8 - Tốt. 181/976 nhận xét" "
Đánh giá 6 - Được. 32/976 nhận xét" "
Đánh giá 4 - Kém. 9/976 nhận xét" "
Đánh giá 2 - Tồi. 6/976 nhận xét" "

9,6/10

Sạch sẽ

9,6/10

Nhân viên & dịch vụ

9,6/10

Tiện nghi, dịch vụ

9,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Richard

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed and loved the "total package": Convenient Modern Entire staff was xtra friendly Josef the concierge was extremely helpful and super congenial.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

MARIA DANIELA MENDOZA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Es un hotel súper céntrico y cómodo! Nos encantó
Lưu trú 2 đêm vào Tháng 5, 2024
Josef Salah trả lời vào 22/05/2024
Dear Maria,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Daniel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best Hotel in Prague!! Service is amazing, reception incredible and make you feel like home, their people are kind and always ready to serve. Location is amazing, super close to the Astrological clock. The rooms with balcony have a beautiful view
Lưu trú 2 đêm vào Tháng 4, 2024
Josef Salah trả lời vào 22/05/2024
Dear Daniel,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Benny

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 5, 2024
Josef Salah trả lời vào 22/05/2024
Dear Benny,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Ron

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great experience- terrific location, wonderful staff - made us feel at home from the moment we arrived.
Lưu trú 3 đêm vào Tháng 5, 2024
Josef Salah trả lời vào 22/05/2024
Dear Ron,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Pablo Favela

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel MUY LINDO, las habitaciones comodas y el buffet MUY BUENO!!! Buen servicio y espectacular ubicacion!!!
Lưu trú 3 đêm vào Tháng 3, 2024
Josef Salah trả lời vào 22/05/2024
Dear Pablo,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Clive

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
This is a great hotel in a fantastic location close to Old Town. Josef, the concierge could not have been more helpful with his suggestions and offers of assistance. The doorman was equally helpful with welcoming us and helping us with our bags. Indeed, ALL the staff were professional, courteous and helpful. Due to our planned itinerary we did not use the hotel facilities to their full but I have not hesitation in believing that they would have been upto the standard that we experienced. Our room was well appointed , clean and modern. To top off our short stay, the hotel noted that it was my wife’s birthday on the day of our leaving and invited us to a birthday breakfast. This was entirely of their wish, there was no hint from either of us. I very rarely write reviews but on this occasion I feel it would be wrong of me not to write a genuine view of an exceptional hotel.!
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Masae

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
地下鉄駅から近く、空港からのアクセスが良いです。また観光スポットの旧市街広場がすぐそこで朝早くから夜遅くまで街歩きを楽しめます。問い合わせをしたとこら、予約の部屋には、バスタブがなかったので、料金プラスで、クイーズベッドの部屋にグレードアップをお願いしました。ホテルの設備は、新しくデザインセンスがよく、スタッフさんんもスマートな外観で、フレンドリーな対応でした。スパ等のオプションは未利用なので、わかりません。お安くはないですが、快適な旅になり満足てす。
Lưu trú 3 đêm vào Tháng 5, 2024
Josef Salah trả lời vào 09/05/2024
Dear Masae,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

mark alan

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location - very short walks to all the main tourist attractions and restaurants except for the Prague castle. Very friendly staff fluent in English. Laundry service available.
Lưu trú 4 đêm vào Tháng 4, 2024
Josef Salah trả lời vào 09/05/2024
Dear Mark Alan,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Carol

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Prague is so beautiful. We found the Emblem Hotel to be the perfect spot. Very quiet place and beautiful and so easy to walk to everything.
Lưu trú 2 đêm vào Tháng 5, 2024
Josef Salah trả lời vào 22/05/2024
Dear Carol,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

6/10 - Được

Jose

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
We loved the location. It was right around the corner of the main square. Shopping and dining options are plentiful. The cons were coffee available in the basement accessed with room key but then because it’s in the basement accessed with room key trough the elevator it was difficult to get 2 cups of coffee back to the room. Also the air conditioning was not in service they say. Room was warm and the fan at the thermostat wouldn’t kick in. Very warm to sleep in at night. They gave the excuse that the whole hotel was not turned over from winter to summer yet? Wake answer. If we would have know we could use the thermostat independently of every other room, we would have never booked here. Disappointed in their explanation. Hopefully if we ever come back they will have addressed that.
Lưu trú 4 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Pauline

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing location, quiet, calming interior, breakfasts were fantastic. Roof top jacuzzi is delightful.
Lưu trú 4 đêm vào Tháng 4, 2024
Josef Salah trả lời vào 09/05/2024
Dear Paulin,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Scott, San Francisco

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Warm greeting upon arrival. Great location in the center of Old Town Prague. Walkable to most everything, or just hop on a convenient tram.
Lưu trú 3 đêm vào Tháng 4, 2024
Josef Salah trả lời vào 09/05/2024
Dear Scott,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

julia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente ubicación
Lưu trú 3 đêm vào Tháng 4, 2024
Josef Salah trả lời vào 09/05/2024
Dear Julia,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Melissa

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely our stay at Emblem.
Lưu trú 3 đêm vào Tháng 4, 2024
Josef Salah trả lời vào 09/05/2024
Dear Melissa,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Melissa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely loved our stay at Emblem Hotel. Perfect location. The staff was incredibly friendly and welcoming.
Lưu trú 1 đêm vào Tháng 4, 2024
Josef Salah trả lời vào 09/05/2024
Dear Melissa,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Mark, London

Lưu trú 2 đêm vào Tháng 4, 2024
Josef Salah trả lời vào 09/05/2024
Dear Mark,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Glenn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One of the best hotels I have stayed at. Wonderful breakfast buffet, friendly and helpful staff, excellent service all around, comfortable rooms, and ideal location for exploring Prague. Well done.
Lưu trú 8 đêm vào Tháng 3, 2024
Josef Salah trả lời vào 09/05/2024
Dear Glenn,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

JUAN

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service
Lưu trú 2 đêm vào Tháng 4, 2024
Josef Salah trả lời vào 09/05/2024
Dear Juan,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Denis, Acton Vale

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Très très bien situé. Personnel très gentil
Lưu trú 7 đêm vào Tháng 3, 2024
Josef Salah trả lời vào 09/05/2024
Dear Denis,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Mark

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A great location and a very friendly staff. I would recommend based upon these characteristics. Property itself is comfortable, but slightly worn.
Lưu trú 3 đêm vào Tháng 3, 2024
Josef Salah trả lời vào 09/05/2024
Dear Mark,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Dorothy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel and location
Lưu trú 3 đêm vào Tháng 3, 2024
Josef Salah trả lời vào 09/05/2024
Dear Dorthy,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Alan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Increíble hotel y gran desayuno
Lưu trú 1 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Jason

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Loved every moment.
Amazing service from a great team at a fabulous hotel is a fantastic location. Loved every moment of the stay.
Lưu trú 2 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Ian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024
Josef Salah trả lời vào 12/02/2024
Dear Ian,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Cecily

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 3 đêm vào Tháng 2, 2024
Josef Salah trả lời vào 12/02/2024
Dear Cecily,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Alessandro

Lưu trú 2 đêm vào Tháng 1, 2024
Josef Salah trả lời vào 30/01/2024
Dear Alessandro,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations manager and ConciergeJosef Salah

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Très bonne expérience
L’expérience était bien en général, équipe très coopérative et à l’écoute (surtout le concierge que je remercie énormément). Le seul point négatif est le petit déjeuner, une refonte organisationnelle est inévitable.
Lưu trú 3 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 08/01/2024
Thank you very much for your lovely review and for your stay. Breakfasts is something that we are working on currently and I do apologise it was not up to standard. Thank you kindly and hope to see you soon again.

10/10 - Xuất sắc

Jessica

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely incredible staff! So grateful for the help of Joesph and Vladimir! They were incredible and so helpful! Everyone that we encountered here were great!
Lưu trú 2 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 08/01/2024
Dear JessicaThank you for your review and for your stay. I will share your kind words with both Vladimir and Joseph, its always nice when their hard work is acknowledged.We hope to see you soon again,Yours sincerelyHelena

8/10 - Tốt

Ihab

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were nice. I didn’t like the property condition and the cleanliness level.
Lưu trú 2 đêm vào Tháng 1, 2024
Helena Valtrova - General manager trả lời vào 08/01/2024
Dear IhabThank you for your stay and for your review. I will look into the cleanliness as its im portant to me that this factor is of high quality. Apology it was not so for you. Thank you for your stay and we hope to see you soon again. Yours sincerely Helena

10/10 - Xuất sắc

Teresa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent accommodation. Staff was exceptional. The hotel is steps away from Old Town Square.
Lưu trú 3 đêm vào Tháng 12, 2023
Josef Salah trả lời vào 12/02/2024
Dear Teresa,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 - Xuất sắc

Laimis

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I usually never leave any reviews, I was expecting a good stay as I did read what other people Had to say about this property and of course it looked like an amazing hotel! But wow!!!! I was blown away; first with location, I swear it couldn’t get better!! Second; the room was soooo spacious! And it has everything you’ll need to feel at home away from home! I highly recommend this property and will definitely stay here if I were to come back to Prague!
Lưu trú 3 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 08/01/2024
Dear Lamis Thank you for your stay and for your lovely review! I am thrilled to read that you had such a nice stay and we will look forward to welcoming you at our property again very soon hopefully Yours sincerelyHelena

10/10 - Xuất sắc

MICHAEL

Lưu trú 2 đêm vào Tháng 12, 2023
Josef Salah trả lời vào 30/01/2024
Dear Michael,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations manager and ConciergeJosef Salah

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Dusty-Musty pied-à-terre
We stayed at a pied-à-terre category room with a small, Romeo and Juliet balcony. The room itself was very small, with just enough space for the double-bed. The balcony, as well, was very tiny, it was not a balcony, more like a little extension to the windows. I couldn’t fit to stand on it and close the doors behind me. Eventually, we got claustrophobic. The heavy musty smell lingered in the room at all times, even after the use of abundance of air fresheners by the housekeeping to mask it. Over and above that, the room was extremely dusty, with the particles flying in the air from settled dust. The only advantage was the location of the hotel. A stone’s throw from the Old Town Square. That’s it. Also, service at the reception and concierge desks were excellent. I will not come back.
Lưu trú 3 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 08/01/2024
Dear sirApology that we failed to miss your expectations. I will look into the state of the room, as this is not something that I find acceptable either. Apology for all and I wish you a very nice day.Yours sincerelyHelena

6/10 - Được

Johan

Lưu trú 2 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 11/01/2024
Dear Johan I wanted to reach out to sincerely apologise that we have not met your expectations. I will closely look at all the issues you have raised and work with my staff closely at removing those. Thank you for your stay and I wish you a very nice day Yours sincerelyHelena

10/10 - Xuất sắc

Joanne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 20/12/2023
Dear Joanne Thank you very muchf or your stay and for your lovely review. We do hope to see you soon again, and for now, let me wish you a Merry Christmas.Yours sincerelyHelena Valtrova

10/10 - Xuất sắc

Elisabeth, San Antonio

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything about this hotel is perfect! I will be back !
Lưu trú 6 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 18/12/2023
Dear ElizabethThank you ever so much for your lovely review and we hope to see you soon again.

10/10 - Xuất sắc

Gloria

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean hotel, great location, very friendly and helpful staff
Lưu trú 6 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 18/12/2023
Dear Gloria Thank you kindly for your lovely review and hopefully see you soon again! Thank you for your kind words about our lovely staff.

6/10 - Được

Francois, Miramar

Lưu trú 2 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 08/01/2024
Dear Francois I am not sure what happened but I wanted to apologise as from the rating I am suggesting not all went as expected. If you wish, you can reach out directly to me to let me know what happened. Yours sincerelyHelena

10/10 - Xuất sắc

Dominik

Lưu trú 2 đêm vào Tháng 12, 2023
Josef Salah trả lời vào 14/12/2023
Dear Dominik,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

6/10 - Được

Jade Elizabeth

Lưu trú 3 đêm vào Tháng 12, 2023
Josef Salah trả lời vào 14/12/2023
Dear Jade,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you for sharing your feedback with us on Expedia. We wished if you could tell us the reason we got a 3 stars from you so we could work on it and to make sure this will never happen again.Again many thanks for the visit and we are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

6/10 - Được

Alejandro

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The Hotel and its staff are great. The building has an issue of noise caused by some sort of machine or process that really affects sleeping. Other than that, location, restaurants, service, and specially people: A
Lưu trú 2 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 08/12/2023
Dear AlejandroEver so sorry for the noise and I will look into the matter, as there is no such thing - perhaps its the noise from the airconditioning unit. In any case, I will look into this and apology this prevented you from a good night sleep. Yours sincerely Helena - General manager of the hotel

10/10 - Xuất sắc

Gregg

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 08/12/2023
Dear Gregg Thank you for your lovely reviewHelena

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Helena Valtrova - General manager trả lời vào 08/12/2023
Dear James Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 - Xuất sắc

Mustafa

Lưu trú 2 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 08/12/2023
Dear Mustafa Thank you for your lovely review!Helena

10/10 - Xuất sắc

Lukas

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sehr zuvorkommendes Personal. Empfehlenswert! Vielen Dank. Wir hatten ein sehr angenehmen Aufenthalt.
Lưu trú 2 đêm vào Tháng 12, 2023
Helena Valtrova - General manager trả lời vào 08/12/2023
Dear LukasThank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 - Xuất sắc

Aimee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 11, 2023
Helena Valtrova - General manager trả lời vào 08/12/2023
Dear AimeeThank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 - Xuất sắc

Gail, Paget

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic location, welcoming staff. Top notch service, seated checkin and the food at the restaurant is beyond amazing, worth every penny! Rooms are not soundproof as with all hotels in Europe……
Lưu trú 2 đêm vào Tháng 11, 2023
Helena Valtrova - General manager trả lời vào 08/12/2023
Dear GailThank you very much for your lovely review and I hope to see you soon again. Apology for some noise that you experienced, will see what can be done. All the best, and hopefully see you soon again, yours sincerelyHelena

10/10 - Xuất sắc

Zhibang

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is perfect. Everything about Prague is within walking distance. The breakfast is also great.
Lưu trú 1 đêm vào Tháng 11, 2023
Helena Valtrova - General manager trả lời vào 08/12/2023
Dear Zhibang Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

2/10 - Tồi

Luis Daniel

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Not that good a mediocre experience
Very rude the host
Lưu trú 2 đêm vào Tháng 11, 2023
Helena Valtrova - General manager trả lời vào 08/12/2023
Dear Luis Daniel I am ever so sorry that you thought our front office manager was rude, I believe this all to be missunderstandinng . In any case I do wish to apologise and I do hope we can see you here at our hotel in the near future again.Yours sincerelyHelena Valtrova