The staff was very friendly and courteous!! The site clean! But only 1 ice machine and it was located on 4 th floor, no vending machines to even purchase a drink, other quests above us and in halls very noisy, security guard did the best he could, on our 1st night room was cleaned and maids never left us any towels ! Took the dirty and never replaced!! The 2nd night the fire alarm started ringing at 3am , and rang off and on till 5! I was with 2 elderly people both with mobility issues no attempt made to contact us to tell us what was going on ! We knew not to use elevator but what was the plan for 2 people only able to mobilize with walkers??? They could never do stairs! I had to go down and ask several people what was going on no one seemed to know!! Stayed up to monitor situation as if had to evacuate they needed a plan to help me!! Then both mornings we went to breakfast 1 hour before its scheduled shut down, no eggs, no sausages, no bread, no yogurt no cinnamon buns, we had a coffee and waited 1/2 hour , still nothing! So both mornings we had to leave without breakfast to be at appointments, then too boot no hot tub!! And no monitoring of all the unruly kids in pool!! On check out I mentioned the problems and got a shoulder shrug !! No apologies nothing!! Would not recommend!!!