Search Hotels in Progressive Northwest, West Palm Beach

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"The parking was good "

"Josh is so professional and helpful! Staff was awesome. "

"The staff was very attentive. The food was good. The service by the pool was exceptional! It was really a pleasure to stay here. "

"GREAT HOTEL"

"Did not stay here, requested a refund and the site failed to provide one. "

"Our stay at Opal had some positives, but the check-in experience and overall communication were disappointing and set the tone for the visit. At arrival, there was confusion around our reservation and very little proactive communication from the staff. We weren’t clearly informed about what was happening, what the delay was, or what to expect next. Instead of feeling welcomed, we felt like we had to keep asking questions just to understand basic details. Throughout the stay, this lack of communication continued in smaller ways—information wasn’t clearly shared, and we often had to follow up ourselves rather than staff anticipating needs or keeping us informed. To their credit, the hotel did offer some compensation (drink vouchers and breakfast), which was appreciated. However, those gestures didn’t fully make up for the initial experience and ongoing communication gaps. For a property at this level, I would expect a much more organized and proactive approach—especially at check-in, which is the first impression. With better communication and clearer coordination, this could easily be a much stronger guest experience."

"Great front desk service! "

"Clean room easy check in "