2/10 - Tồi
Faith
Đi cùng bạn đồng hành
23/06/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I don’t know how anyone can give this piece even a fair rating. We’ve traveled quite a bit through Expedia for many years. Never a problem! This place is GROSS! We arrived before check in. I used the restroom in the Lobby. It was filthy! First red flag. As you drive up to the hotel ( more like a US motel at best) there was garbage all over. Pool was TINY and dirty. We then took a walk to the beach. Sign says “Exclusive to Grace Bay Suites”. There ware PILES of garbage all over. You couldn’t sit on the beach. The smell was so bad!!! When I went back to the hotel and said something to the receptionist she said “ we get a lot of complaints about that but it’s the government’s responsibility not ours”. If I owned that hotel I would pay to have it cleaned up! We decided NOT to even check in. Had receptionist call owner in front of me. She hung up and said give me your CC and license. Chris, the owner will take care of getting you a full refund. That was on Monday. When I went back on Wednesday it was a different story. Sent all the “garbage pictures” to Expedia and expect a full refund. Glad we found a GREAT place down the road. Especially when I read the review above about roaches in the room and nothing was done about it. Not surprised. Pay a little bit more and have peace of mind!!!
Faith
Lưu trú 3 đêm vào Tháng 6, 2024