Check-in was smooth and the staff was very friendly. Our room was missing linens for the fold-out couch, but room service brought sheets quickly and made the bed. However, they didn’t bring blankets, and when I called to request them, the staff seemed a bit irritated. I also stopped by the front desk a few times with questions and felt like I was bothering them. Most staff were pleasant, but there was a sense of inconvenience when helping guests.
The pool areas were a highlight, with four pools and plenty of seating. However, there’s only one towel station located near Hemingway’s on the beach, and trash cans were limited. The resort also needs some minor repairs, such as cracks along the pool edges and visible damage under a small bridge over one of the pools.
Beach access was great, with four entry points and lots of chairs and umbrellas. If more were needed, the beach staff quickly set them up. A downside was the lack of convenient foot rinse stations—only two on the property. The second one had a sandal rack but very low water pressure, which wasn’t ideal when the beach and restaurant areas were busy.
Lastly, the toilet paper was very thin—upgrading to 2-ply would improve the experience.
