Lodges in Province of Biella

"I had a very frustrating experience staying here. While the property itself is beautiful and conveniently located near the airport, the service across multiple touchpoints felt dismissive and, at times, outright rude. At the end of my stay, I was called just two minutes before my shuttle departure and it left without me, which was extremely stressful and poorly handled. There were also unexpected additional fees buried in the fine print that were never clearly explained at check-in. When I raised this, the concierge was passive-aggressive and insisted this lack of transparency was “industry standard,” which felt dismissive and unprofessional. Dining was similarly disappointing—the restaurant staff made it seem like they were doing me a favour by taking my order, and overall I felt unwelcome. The pool is nice, but the Wi-Fi was poor, and the service issues ultimately outweighed the positives. I would not stay here again."

"The room was not properly cleaned and felt neglected. There was noticeable dust along the walls, which made the space feel unkempt. To make matters worse, the trash can still had used diapers left behind from a previous guest, which is completely unacceptable from a hygiene standpoint. This experience was very disappointing and did not meet basic cleanliness standards."

"Nice people, clean and very convenient closed to the airport Rooms good and quiet"

"Staff was friendly. Room clean. Basic food but available. Only difficulty was the airport shuttle. Issues with airport pick up and drop off is a very inconvenient location. "

"The food in the restaurant was very good. The entire staff was friendly and very helpful."

"Petit dej pas top!"

"Hotel it was good and clean staff very good and frendly. I'm really recomendet that hotel. "

"Room was amazing, breathtaking location. Shame the brits on the saga holiday couldn’t crack a smile between them but we loved it and sorry to the staff for having miserable old English people staying "

"So quiet and peaceful with wonderful views and a lovely room with really friendly staff"