Lâu đài tại Puebla

"Nos quedamos atorados en el elevador: nadie nos auxilió. Lo reportamos y volvió a fallar. La cortina del baño olía muy mal."

"Todo Muy bien"

"El trato es muy cordial, las habitaciones son muy limpias, sueñes agradable volver."

"Excelente habitación"

"Unfortunately, our stay began poorly with a strong unpleasant odor in one room. The front desk said the hotel was fully booked but would check it, later attributing the smell to rain and pipes. The issue persisted, and they had only closed the window we had opened to air it out. We eventually had to request air freshener from housekeeping the next day, which helped. That same night, the A/C remote wasn’t working and the room was too warm. We called at 11 PM and again at 11:30, and were told...