10/10 - Xuất sắc
Michelle, Avenel
Đi cùng bạn đồng hành
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bartenders were great! Elvin and Pedro by the snack bar are wonderful! Elvin always came by to make sure we had everything we needed. The housekeeper MariCruz was not friendly at all. She was no where to be found until the day we checked out (i guess she was expecting us to tip her) When we arrived there was clumps of hair in the shower drain and chewed up gum on the floor. We had to ask for wash cloths and extra towels every day.our mini bar was not restocked. We had to bring our own water back to the room. Maricruz was heard in the hallway complaining how she has 25 rooms to clean in a day. (So unprofessional) All the other housekeepers were always friendly to bad they weren't our housekeeper. Our Butler Fednon, we only saw him on the first day of check in. We never saw him again. We text him to confirm our dinner reservations but He said he had an emergency. No other butler filled in for him we missed out on reserving dinner because of him. We were told by reservationist all restaurants were booked for the week. Our master suite was spacious and a great view.
The nightclub was really nice the casino was ok. The food was delicious every day. I would not say this is a 5 star. The price we paid was def. Over priced. We usually stay in the presidential suite in Secrets Cap Cana. That is 5 star. (Btw was sold out) BeLive was a good choice we had fun and enjoyed most of the staff. Regulate the ppl holding beach chairs.
Michelle
Lưu trú 6 đêm vào Tháng 3, 2023