4/10 - Kém
Jing
Đi cùng gia đình và trẻ nhỏ
19/02/2026
Không thích: Sạch sẽ
Our experience was disappointing and below expectations.
From arrival, we did not feel welcomed. There was no clear guidance for check-in and we were redirected between multiple counters because we booked through Expedia. The process felt inefficient and disorganized. After registering in the morning, we had to return after 3 PM to ask for our room, and due to internal coordination issues, we didn’t receive our keys until after 3:50pm. The lack of communication was frustrating.
Restaurant reservations also confusing. We were sent between our assigned manager, concierge, and lobby desk. The concierge later told us restaurants were fully booked, but we discovered reservations could be made online and time slots were still available. This option was never mentioned.
Food variety was acceptable, but I experienced stomach issues starting the second day, raising hygiene concerns.
Entertainment was limited. The advertised “game station” was under construction, the basketball court was closed, volleyball equipment unavailable.
Our room felt outdated and cramped. The TV was broken on arrival and fixed the next day. Housekeeping was disappointing — bath mats gradually disappeared, and hand towels were never replaced during six nights.
The membership presentation was intrusive. We received an 8 AM call while I was unwell, and what was promised as 90 minutes lasted nearly 3 hrs.
Overall, poor communication, weak organization, and lack of service warmth made this stay disappointing.
Jing
Lưu trú 6 đêm vào Tháng 2, 2026
