6/10 - Được
Roman, New York
Đi cùng gia đình và trẻ nhỏ
09/04/2026
Không thích: Nhân viên & dịch vụ
If you’re traveling with kids, this resort can be quite challenging due to its enormous size. They do provide caddies to help guests get around, which is helpful.
Unfortunately, most of the beaches were closed during our stay, and it was very difficult to find a quiet outdoor space without loud music playing everywhere.
The staff’s service seems heavily influenced by tips. If they realize you’re not purchasing any packages or extras, their interest in helping with your needs or ensuring your satisfaction drops significantly. The concierge encourages you to text them 24/7, but in reality, those messages often go unanswered unless you’re buying something. Service overall felt slow, and many staff members appeared undertrained and barely spoke English.
On the positive side, the waterpark was great, the food was decent, and the Brazilian steakhouse was excellent for a Dominican resort. However, making reservations at the two restaurants that required them proved nearly impossible.
Overall, the resort feels poorly managed.
Roman
Lưu trú 5 đêm vào Tháng 4, 2026
