9 quầy bar/khu lounge, 2 quầy bar ngay sát hồ bơi
Kiểm tra phòng trống

Nhận xét về Impressive Premium Punta Cana

4 out of 5
Impressive Premium Punta Cana
Avenida Alemania, Punta Cana, La Altagracia

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 16/35 nhận xét" "
Đánh giá 8 - Tốt. 7/35 nhận xét" "
Đánh giá 6 - Được. 5/35 nhận xét" "
Đánh giá 4 - Kém. 6/35 nhận xét" "
Đánh giá 2 - Tồi. 1/35 nhận xét" "

8,4/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Samaeliz Guzman

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Elegimos Impressive premium y fue la mejor desición. Para los restaurantes que no habia espacio el mayordomo Jobrailyn Cedeño nos ayudo a conseguir reservacion en todos y siempre estaba pendiente de nuestras necesidades. La comida fue muy buena, para el buffet recomiendo ir a la hora de apertura porque si no despues hay mucho revulú en el buffet. El entretenimiento muy bueno pero deberian incluir mas actividades y musica hispana/latina. En la piscina premium Juan es el mejor bartender.
Lưu trú 7 đêm vào Tháng 5, 2024
Customer Service trả lời vào 27/05/2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir su experiencia con nosotros. Estamos muy contentos de que haya disfrutado de su estancia con nosotros. Tendremos en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

8/10 - Tốt

Andrea

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
I did enjoy my stay, however there were a few issues: the in-room mini bar is not a mini bar. It included 2 mini Coors Lights, pop, and water. Room service either delivered late or not at all. Too many people stopping you to purchase excursions inside the resort. Noisy construction next to our buioding all day for our entire stay.
Lưu trú 5 đêm vào Tháng 5, 2024
Customer Service trả lời vào 27/05/2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are very happy that you enjoyed your stay with us. We will take your comments into account to take the necessary measures to provide a better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

4/10 - Kém

Madelynn

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
This resort seemed promising and affordable after our other resort got closed for renovations. Unfortunately, it was everything but that.. everyone on the trip got food poisoning; they often served under cooked meats (raw chicken!!!), and I am skeptical as to whether or not they cooked with bottled water. Also, the staff was not very friendly and welcoming, except the staff around the premium pool. Juan, Cappuccino, and some of the ladies working the premium pool were so fun and inviting, but nobody else in the resort was. Someone from our group also got a bad ear infection after going under water at the pools. All in all it was fine but it could’ve (and should’ve) been so much better. SIDE NOTE: a couple from our party moved rooms FOUR TIMES because of multiple issues; broken A/C units in rooms, double beds instead of one king (they are a couple), etc etc. Our ocean front room was amazing except that the A/C also did not work great and mosquitos kept coming in through a crack under the sliding room door.
Lưu trú 7 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/05/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We are committed to our customers and the constant improvement of the services we offer, so we take very much into account your ratings. This allows us to evaluate possible measures and thus be able to provide better service every day.We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

8/10 - Tốt

Jose Carlos Ponce

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Es un excelente lugar para relajar y pasar en familia. El personal es alegre, amable, cortes, siempre atento a tus necesidades, ahi especial nombrar a nuestro Mayordomo Jose y al personal del Restaurante On the Grill, son fantasticos, agradables, muy educados y atentos a tus necesidades me senti con atencion personalizada al igual que los 9 integrantes del grupo familiar que estabamos de vacaciones. Katerin es una experta en omelettes, Yeimi, Reinaldo, Tony, Reina, Eliza, Alba, fueron excelentes y la Supervisora con su amplia sonrisa siempre nos mantenia alegres, al igual que todo el personal. En general la atencion en los restaurantes es buena. Las actividades en las noches animan muy bien a los huespedes, musica en vivo y grabada, el Circo fue espectacular, nuestra opinion es positiva. En general pasamos unas excelentes vacaciones. Solo hay que sennalar que la conexion Wifi es irregular, es mas estable en las habitaciones pero cuando estas al aire libre va y viene. Este es el unico aspecto a mencionar como negativo durante nuestra estancia.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 08/05/2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Tendremos en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

8/10 - Tốt

Adam, Renton

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay. It would be 5 stars if it was maintained better and the buffet options were more plentiful. I give it 4 stars and would come back again. Great value for the money.
Lưu trú 5 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are very happy that you enjoyed your stay with us. We will take your comments into account to take the necessary measures to provide a better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 - Tốt

Star

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
OMG I just returned to America and I just day I look forward to returning with my family! This was a solo trip and I really enjoyed the experience!! My room over exceeded my expectations!! Corner unit with a Jacuzzi on the beach.... PERFECT for me!!! I am so happy🌴
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 - Xuất sắc

Andrew

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spur of the moment & only saw neg reviews after booking. don't know what they were talking about! Lovely well maintained resort w/ great staff & perfect ocean. Front desk did suggest an upgrade from "ocean view" to "ocean front". Not expensive & well worth it. Food is what one expects in the Caribbean, but plenty of very fresh veggies. A solid 4 star resort at 3 star prices.
Lưu trú 6 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 - Xuất sắc

Jovanka

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 12, 2023
Impressive Resorts & Spas trả lời vào 09/02/2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 - Xuất sắc

Pierre

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Superbe hôtel!
Lưu trú 7 đêm vào Tháng 10, 2023
Impressive Resorts & Spas trả lời vào 29/11/2023
Cher client, Tout d'abord, merci d'avoir choisi Impressive Premium Punta Cana et d'avoir partagé avec nous votre commentaire sur votre séjour. Nous sommes impatients de vous accueillir à nouveau et de vous fournir les meilleurs soins.Meilleures salutations,

6/10 - Được

Marco, Saint-Leonard

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is comfortable, staff is friendly.
Lưu trú 4 đêm vào Tháng 10, 2023
Impressive Resorts & Spas trả lời vào 29/11/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 - Xuất sắc

janeth

Lưu trú 4 đêm vào Tháng 10, 2023
Impressive Resorts & Spas trả lời vào 29/11/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

6/10 - Được

Amyah

Không thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 8, 2023
Impressive Resorts & Spas trả lời vào 08/09/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

6/10 - Được

Naveenjit

Lưu trú 2 đêm vào Tháng 8, 2023
Impressive Resorts & Spas trả lời vào 30/08/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

10/10 - Xuất sắc

Carl

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 8, 2023
Impressive Resorts & Spas trả lời vào 30/08/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

6/10 - Được

Samuel

Đi cùng bạn đồng hành
the drinks we good
Lưu trú 10 đêm vào Tháng 7, 2023
Impressive Resorts & Spas trả lời vào 26/07/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 - Xuất sắc

Clifford Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Hotel food service rooms property beach pools staff were absolutely amazing!! No complaints at all.
Lưu trú 7 đêm vào Tháng 4, 2023
Impressive Resorts & Spas trả lời vào 04/05/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 - Xuất sắc

MARINA

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 4, 2023
Impressive Resorts & Spas trả lời vào 10/04/2023
Estimada cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 - Tốt

Ramon Adorno

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Limpieza en las habitaciones e instalaciones. No tienen mucha variedad de bebidas y menu de restaurante.
Lưu trú 4 đêm vào Tháng 3, 2023
Impressive Resorts & Spas trả lời vào 10/04/2023
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Estamos muy contentos de que haya disfrutado de su estancia con nosotros. Tendremos en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

10/10 - Xuất sắc

Bradley

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved my room, the staff, the restaurants. Excellent property. Better evening entertainment would have been ideal
Lưu trú 6 đêm vào Tháng 3, 2023
Impressive Resorts & Spas trả lời vào 24/03/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

6/10 - Được

Delfina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property besides being beautiful is well maintained. I was very pleased with the staff service in all areas except the premium front desk staff. They should all be retrained or get rid off, starting for the manager that was there on my arrival on 2/23/23 afternoon. The room was very nice but the beds were too hard. I had requested a queen size bed and I was given a double bed. I honestly think that they do not treat some guests from Expedia very well. They just try to accommodate them in the rooms less sellable. This my second time booking thru expedia and I don't think I will do any more. I honestly do not know if this review helps.
Lưu trú 7 đêm vào Tháng 2, 2023
Impressive Resorts & Spas trả lời vào 24/03/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy our services and facilities. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 - Xuất sắc

Keila

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
5 starts for sure
The place is really nice and clean the food amazing room services was great, the pool super clean, beach view amazing. BUT the Staff was out of this world from check in to check out, David our butler was so kind and professional, Rocio, Bienvenido, Alvaro, Eddy, Salomon you made this trip unforgettable. Thank you all
Lưu trú 4 đêm vào Tháng 3, 2023
Impressive Resorts & Spas trả lời vào 24/03/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and services. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,

4/10 - Kém

Hall

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Se salvan por la excelente calidad de ña comida. Del resto mucho que desear.
Lưu trú 3 đêm vào Tháng 2, 2023
Impressive Resorts & Spas trả lời vào 23/02/2023
Estimado cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y por haberse tomado el tiempo de compartir su experiencia con nosotros. Las opiniones de nuestros clientes son muy importantes ya que nos permiten detectar oportunidades de mejora. Es por ello, que tendremos muy en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Esperamos tenerle de vuelta muy pronto y poder ofrecerle una mejor experiencia. Saludos,

8/10 - Tốt

Irina

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I had the Premium package and i would recommend choosing this if you are going to Impressive. The food is better, the drinks are better and the rooms. Really changes the experience
Lưu trú 7 đêm vào Tháng 2, 2023
Impressive Resorts & Spas trả lời vào 20/02/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 - Xuất sắc

Andre

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed for 9 nights at Impressive Premium Punta Cana and my family vacation was perfect. No complaints about the room, food and staff. Highly recommend!
Impressive Resorts & Spas trả lời vào 23/01/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

2/10 - Tồi

Lina

Đi theo nhóm, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Horrible horrible week we had. Do not recommend this hotel. Food was awful, buffet and specialty restaurants. Staff was okay but mostly rude. Our room was very loud we could hear everything. Cleaning service passed twice during our one week. We had to call them to come and when they decided to come it was at 5pm or 730am when we were in the room … made absolutely no sense. The hotel got worse by the day. Drain in the shower didn’t work. Cockroaches in the bathtub. Honestly one of the worst hotels we’ve stayed at. Definitely not a 4.5-5 star hotel.
Lưu trú 7 đêm vào Tháng 1, 2023
Impressive Resorts & Spas trả lời vào 23/01/2023
Dear Guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our clients are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

10/10 - Xuất sắc

Hercend Mpidi

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had an amazing vacation at this hotel!! While some reviews we saw before booking were a bit concerning, we’re glad we did not follow them! 1. Food: the food is amazing, you get to eat local food!! This is a great place to go if you want to eat plantains, all types of beans and grilled meat, and many other local dishes. This is not the place to go if you’re looking to eat burgers, pizza and pasta, although they serve them daily as well. 2. Staff: all the staff is really friendly, always smiling and saying hi. Many complained that they “only” speak Spanish..but how many foreign languages do are spoken in North America and Europe? The hotel is kept really cleaned daily, there are many pools, and great access to the beach. The gym is really great too. The hotel maintains gardens around buildings, which makes it really nice to walk around.
Impressive Resorts & Spas trả lời vào 05/01/2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

4/10 - Kém

Stephen, Hoschton

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff did an excellent job and was friendly. Nimrod was great at check-in. It does have a nice split where Premium guests can have a quiet area on the beach or you can go to a busier, louder pool. The problems were we were in a villa ocean front room, which has amazing views. However, 3 nights in a row there were theme nights or a private party. The private party was so loud the closet doors rattled in my room. It went on from 8pmm to 11pm. The other issue is the main buffet can't handle the number of guests and is really limited in options. Lines would be 30 people long waiting to get food. We've been to 8 other resorts in Punta Cana and never encountered such long lines.
Impressive Resorts & Spas trả lời vào 29/11/2022
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

4/10 - Kém

Arthur R

Đi theo nhóm
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Short on staff, food was just OK. Left alot to be disired. Room was not what was expected. Had no hot water, ever! Would definitely not stay at this resort again.
Lưu trú 7 đêm vào Tháng 11, 2022
Impressive Resorts & Spas trả lời vào 17/11/2022
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

10/10 - Xuất sắc

Sergio

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Estupendo y elegante
Impressive Resorts & Spas trả lời vào 04/11/2022
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

4/10 - Kém

Bogdan

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, polite, kind staff and nice landscaping with beautiful ocean view BUT the resorts’s bedroom interiors are very disappointed, like beds are very uncomfortable! The room in general has a terrible smell like old, humidity, it has old furniture, dirty, stained dining chairs, mattresses, sofas, chairs, sheets and towels are very old and rough on the skin, too. I had to book another place at ‘TRS Cana Hotel’ to stay the rest of my vacation. I definitely don’t recommend to stay at this place called ‘Impressive Premium resort’
Lưu trú 1 đêm vào Tháng 10, 2022
Impressive Resorts & Spas trả lời vào 21/10/2022
Dear guest,At Impressive Punta Cana we are committed to our customers and the constant improvement of the services we offer, in order to provide a better experience every day during your stay. That is why we will take into account your comments to take the necessary measures to provide better service every day. Thank you for sharing your feedback.Regards,

8/10 - Tốt

Amanda

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Los restaurantes eran buenos.
Lưu trú 3 đêm vào Tháng 5, 2022
Impressive Resorts & Spas trả lời vào 17/10/2022
Estimada cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,