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Nhận xét về Impressive Punta Cana - All inclusive

4 out of 5
Impressive Punta Cana - All inclusive
Av. Alemania A-B 108, Bavaro, Punta Cana, La Altagracia

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 107/245 nhận xét" "
Đánh giá 8 - Tốt. 56/245 nhận xét" "
Đánh giá 6 - Được. 31/245 nhận xét" "
Đánh giá 4 - Kém. 23/245 nhận xét" "
Đánh giá 2 - Tồi. 28/245 nhận xét" "

8,0/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

XAHIRA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Buen servicio y trato
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 28/05/2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spa

6/10 - Được

Yoelia

Đi cùng bạn đồng hành
Thích: Sạch sẽ
La piscina necesita matenimiento de reparacion. Y limpieza,Hongo y falta de mantenimiento . Los jacuzzi no funcionan ya que no calienta . El aire de la habitacion no enfriaba lo reporte. El restaurant area de buffet es al aire libre. Y mucha mosca parándose en la comida 😡 . Tiene actividades variadas me encanto . Y el personal atento . La playa espectacular.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 28/05/2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Tendremos en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

6/10 - Được

Asia

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My husband and I booked a trip to this resort for our 9th wedding anniversary and my college graduation. The resort was beautiful however, the directions to the room are very confusing. It’s so easy to get lost and when it gets dark the lighting on the resort is not good! The food was not good at all but we did not get to eat at all the restaurants due to reservations. It says reservations are always full but when you see the restaurant’s not every table is full. Some of the employees are rude but we loved Jha the bartender and Martina the cleaning staff!! They were amazing, caring, helpful and always smiling.
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 23/05/2024
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

6/10 - Được

Mery

Thích: Sạch sẽ
I feel the food choices were very limited, was not too impressed with food. Pool/beach should be opened a bit longer than 7pm. I disliked the fact that though I was a premium member, I had to walk far from my room to everything premium
Lưu trú 7 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Jemya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 27/05/2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

10/10 - Xuất sắc

Jose, Juncos

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is an awesome hotel.
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 - Tốt

Regina

Lưu trú 5 đêm vào Tháng 4, 2024
Customer Service trả lời vào 29/05/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

4/10 - Kém

William

Không thích: Nhân viên & dịch vụ
No air conditioning first nite
Lưu trú 10 đêm vào Tháng 4, 2024
Customer Service trả lời vào 09/05/2024
Dear guest, At Impressive Punta Cana we are committed to all our customers and we have a staff always ready to offer you a quality service, to make your stay a pleasant experience. We appreciate your comments and hope to have you back very soon to offer you the best service. Regards,Impressive Resorts & Spas

2/10 - Tồi

Nicole, North lauderdale

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is just ok. There is absolutely nothing to write home about. The property is clean, the buffet is the same thing every single day. Getting reservations at the ‘specialty’ restaurants is virtually impossible if you are just there for a weekend. The hostess Daniella is the rudest person I have ever encountered. She’s pretentious- she has absolutely no customer service skills. She was snobby, rude, condescending, and a biaaaa. Soley based on her I would never ever visit this hotel again.
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 08/05/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We are committed to our customers and the constant improvement of the services we offer, so we take very much into account your ratings. This allows us to evaluate possible measures and thus be able to provide better service every day.We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

6/10 - Được

Edward C

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Nice place with some issues. A C in room was not that good. The beef and chicken were very cheap quality. To much pressure by the people working the Extradian time share. In general the employees were very nice.
Lưu trú 7 đêm vào Tháng 4, 2024
Customer Service trả lời vào 08/05/2024
Dear Guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Best regards,Impressive Resorts & Spas

8/10 - Tốt

Hailey

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stay. Everything was close, walkable. We were right next to a pool, and a few feet from the beach! The buffet, lobby and activities were all outside so have to be ok with the heat.
Lưu trú 6 đêm vào Tháng 4, 2024
Customer Service trả lời vào 08/05/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Mary

Lưu trú 7 đêm vào Tháng 4, 2024
Customer Service trả lời vào 22/05/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Clara

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent costumer service.
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 08/05/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Violet Olivia

Lưu trú 9 đêm vào Tháng 4, 2024
Customer Service trả lời vào 22/05/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 - Tốt

Kevona

Lưu trú 5 đêm vào Tháng 4, 2024
Customer Service trả lời vào 20/05/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

6/10 - Được

yanko

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Hotel is clean, rooms seem new, really nice. Beach front and ocean are beautiful, but as soon as you walk your way off the beach from there are public beaches, which if great everyone to have access but unfortunately that are not maintained by anyone thus lost of garbage gets accumulated making unsafe to walk barefoot and not pleasant to see. Hotel doesn’t have a beach front algae cleaning service like the hotels nearby so it can take fue days before cleaned up. During our stay (March 2024) a group of tourists/ guest dedicated about 2 hr each morning to clean and pick up algae while staff were pretending to work. The restaurant service was awful, this at both the buffet and a la carte restaurants, I even had to report a cook’s bad attitude to a supervisor. It takes for ever to get drinks, so much the we stood up to get them as the bar on each meal. Food was just basic, if you are the ripe to eat Kaft dinners at home you will be ok other than that not good, burgers, hotdogs, pasta and pizza plus few other things. Restaurants don’t serve coffee (except for breakfast) if you want a coffee after lunch or dinner at lobby they have a great coffee shop. As well I had to report a horrible cook’s attitude to a supervisor on how he treated guests, could be an isolated case, but the service was awful every day. So for these reasons I would not recommend this hotel, better places like Riu, Bahia and Iberostar among other are better option if you want to enjoy your stay.
Lưu trú 10 đêm vào Tháng 3, 2024
Customer Service trả lời vào 23/04/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

6/10 - Được

Barbara isabel

Đi theo nhóm
Không thích: Nhân viên & dịch vụ
If you go here, ask for Gabby in the lobby he was the best part of this place. He helped us book our excursions and was so kind. He speaks 5 languages which is such a big plus! The hotel itself was clean. The everyday buffet was ok the food was bland but decent selection. The biggest issue was how hot our room was. The ac unit said 15 Celsius which is 59 degrees, and the room was definitely like 85. We called for someone to come and try to fix it. They came and as they’re “fixing it” they said in Spanish they don’t know what they need to do and one of them said just do something so we can leave. They didn’t think I spoke Spanish. They promised before they left the room would feel like “Alaska” and to wait 20 min for it to kick in. We waited 1 hour and I called again for them to atleast bring us a fan. They said they would send someone else again, and never did. We spent the night asleep on the top sheet and barely clothed. The next morning I called again, and they kept pushing to have someone come again, I told them someone already did and nothing changed. I asked for a fan again and they said they can’t give one. They said they would send someone so I said ok. They once again did not come. We spent the next 6 days sleeping in the heat. I heard multiple other guest complain about this and nothing was done about it. So the key was cold showers every time we came back to the room and no clothes. Overall prob won’t stay here again and will try another place.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

abraham

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like the service excellent
Lưu trú 8 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spa

8/10 - Tốt

Scott

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We liked the property, set up and accommodations. Staff was very friendly and helpful for the most part. We thought the food was sub par versus some other all inclusives weve been to. The restaurants were also all booked when we arrived so it took some arm wrestling with concierge to get dinner reservations.
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 17/04/2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are very happy that you enjoyed your stay with us. We will take your comments into account to take the necessary measures to provide a better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Hilda

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked, entertainment food recreational facilities tours service and friendly
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 17/04/2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 - Xuất sắc

Jenniffer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 17/04/2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 - Xuất sắc

Crismel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nos encantó el hotel a mi pareja y a mi , pero cabe destacar a los empleados , son muy amables , la comida también nos encantó tanto la del buffet como la de los restaurantes. La habitación nos las limpiaban todos los días , y el hotel es muy limpio en general , lo show de por la noche son asombrosos y la discoteca está bien . Nos gustó tanto que volveremos pronto .
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 17/04/2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

10/10 - Xuất sắc

Navakanth

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall experience with the property was good. I would come back to it
Lưu trú 5 đêm vào Tháng 3, 2024
Natalia trả lời vào 09/04/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

2/10 - Tồi

Michelle

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
LA PEOR EXPERIENCIA DE VIAJE QUE EH TENIDO.
Lưu trú 5 đêm vào Tháng 3, 2024
Natalia trả lời vào 04/04/2024
Estimado cliente, En Impressive Punta Cana estamos comprometidos con todos nuestros clientes y contamos con un personal siempre dispuesto a ofrecerles un servicio de calidad, para hacer de su estancia una experiencia agradable. Agradecemos sus comentarios y esperamos tenerle de vuelta muy pronto para ofrecerle la mejor de las atenciones. Saludos,Impressive Resorts & Spas

4/10 - Kém

trey

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
was not told much information when at the resort, had to figure everything out ourselves, took two hours to get room once arrived
Lưu trú 7 đêm vào Tháng 3, 2024
Natalia trả lời vào 01/04/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Cezar

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing hotel to travel to
Natalia trả lời vào 05/04/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

johanna

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The beach is amazing
Lưu trú 10 đêm vào Tháng 3, 2024
Natalia trả lời vào 01/04/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Marica, Chicago

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
10/10!!!! My 6th time in Punta Cana, and I loved this resort. Has everything you need. Staff were great, many fun activities during the day, food is amazing, clean, beach is great too. I do not have a single bad thing to say about this resort. Thank you!
Lưu trú 7 đêm vào Tháng 3, 2024
Natalia trả lời vào 01/04/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

6/10 - Được

Allison Sara

Đi theo nhóm
property, staff, rooms were average, and good for the price of this vacation, but we were very unimpressed by the restaurant foods, plus to get a reservation at any of the included restaurants was extremely difficult, you needed to bribe restaurant staff with $ for a table at the included restaurants
Lưu trú 6 đêm vào Tháng 3, 2024
Natalia trả lời vào 01/04/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

8/10 - Tốt

Adan, Rockford

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 3, 2024
Natalia trả lời vào 27/03/2024
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 - Tốt

Miriam

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel, beautiful beach, staff helpful and friendly.
Lưu trú 7 đêm vào Tháng 3, 2024
Natalia trả lời vào 26/03/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

2/10 - Tồi

Kelly

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything about this resort was disappointing. Room was very uncomfortable..bed and pillows. No activities at this resort.. they listedca casino on site and golf course..and lets not forget the disco.. all false advertising. Food was disgusting. My best friend had food poisoning from raw chicken served at the buffet restaurants required reservations and no one helps to make the reservations through ones phone . All but one bar closes at five p.m . Except for lobby bar with only a few tablrs to sit down. Apparently the lobby lounge was the disco...what a joke. We save all year to go on our birthday vacations.. we have been to many resorts in the tropics.. do yourself a favor..dont waste your money on this charade of a resort. One last thing. This resort was listed as a non smoking facility . Ash trays provided all over the resort. Remember not except ice in your room..its like pulling teeth to get a little ice. All and all this place sucks and i cannot report anything good about impressive punta cana all inclusive resorts
Natalia trả lời vào 01/04/2024
Dear customer,Thank you for sharing your review. At Impressive Resorts our priority is the satisfaction and well-being of our guests.We have rigorous internal protocols and procedures in place to ensure the maximum enjoyment of our guests, the scope of which also includes maintaining the highest standards of quality and food safety, which are recurrently certified by an independent external audit. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. Best regards,Impressive Resorts & Spas

4/10 - Kém

Roe

Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 17/04/2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and be able to offer you a better experience. Regards,Impressive Resorts & Spas

8/10 - Tốt

Weronika, Alexandria

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff is absolutely amazing! Very clean. Food is a bit repetitive and there could be more activities planned like water volleyball etc.
Lưu trú 8 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

6/10 - Được

Greg

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Upon arrival we tried to book restaurant reservations for the week. We were able to only get one reservation the entire week. Defeated the purpose of all inclusive. Was extremely dissatisfied as we had to leave resort for dinners unless we wanted the same buffet every night
Lưu trú 7 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Dear guest,At Impressive Punta Cana we are committed to our customers and the constant improvement of the services we offer, in order to provide a better experience every day during your stay. That is why we will take into account your comments to take the necessary measures to provide better service every day. Thank you for sharing your feedback.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Cristian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love it
Lưu trú 2 đêm vào Tháng 3, 2024
Natalia trả lời vào 19/03/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Ruth M

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was pleasant and good,my only thing is they should update the buffet area and activities.
Lưu trú 2 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Dear Guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy our services and facilities. We will take into account your comments and take the necessary measures to provide a better service every day. We look forward to welcoming you again and providing you with the best of care.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Aaron

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was good, just the people in the blue shirts the ones that say that a free breakfast and to give you some info they attack you so much call at 8 in the morning like 4 times if you dont answer they come knocking on your door even if you have the do not disturb sign on the door, so annoying, they are standing there by the entrance of the buffet so if you go to eat before you go in they stop you and try to convince you, when you come out of the buffet they stop you again, you try to go to the coffee shop to get a coffee by the lobby they stop you and sit you down, they dont take NO for an answer. Thats the only thing my wife and i didn't like we felt like we had to be watching our backs and hidding from these people!!!!!
Lưu trú 5 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

2/10 - Tồi

Eliseo

Thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia.Las valoraciones de nuestros clientes son muy importantes para nosotros. Esto nos permite evaluar oportunidades de mejora y tomar las medidas necesarias para brindar cada día un mejor servicio. Esperamos tenerle de vuelta pronto para ofrecerle una mejor experiencia. Saludos,Impressive Resorts & Spas

10/10 - Xuất sắc

Gabriella

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff, very clean, great drinks, variety of food, beautiful beach and pools.
Lưu trú 4 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Angel Tomas

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything excellent 👌
Lưu trú 3 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

George

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice layout with mature trees throughout providing natural shade. Pool is ok but the beach is amazing.
Lưu trú 7 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Xuất sắc

Anne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
tout était très bien, nous y retournerons
Lưu trú 7 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Cher client, Tout d'abord, merci d'avoir choisi Impressive Punta Cana et d'avoir partagé avec nous votre commentaire sur votre séjour. Nous sommes impatients de vous accueillir à nouveau et de vous fournir les meilleurs soins.Meilleures salutations,Impressive Resorts & Spas

8/10 - Tốt

Shanay

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Natalia trả lời vào 19/03/2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

10/10 - Xuất sắc

Jennifer

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent beachfront. No seaweed, beautiful sand. Lovely staff that are friendly. Clean. Food was good. Pools were nice. Easy to navigate the property. It’s not a fancy place, however an absolute bargain. For the price point you can’t beat it.
Lưu trú 6 đêm vào Tháng 2, 2024
Impressive Resorts & Spas trả lời vào 19/02/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 - Xuất sắc

jose

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
fui con mi familia un grupo de 10 personas y trato fue mas de lo que esepraba,la comida,actividades,servicio,musica y el personal super amable.mi famila y yo quedamos super encantado que ya estamos pensando en regresar. Lo unico que puedo desir que el Casino estaba cerrado y fue una de las cosas que mi mama queria usar pero a menos de 5 minutos a las a fuerra hay varios.
Lưu trú 4 đêm vào Tháng 2, 2024
Impressive Resorts & Spas trả lời vào 09/02/2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 - Tốt

TOKIESHA

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed that their was entertainment every night.
Lưu trú 4 đêm vào Tháng 1, 2024
Impressive Resorts & Spas trả lời vào 09/02/2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

10/10 - Xuất sắc

Migdaliz Chantel Rodriguez

Lưu trú 3 đêm vào Tháng 1, 2024
Natalia trả lời vào 20/03/2024
Cher client, Tout d'abord, merci d'avoir choisi Impressive Punta Cana et d'avoir partagé votre expérience avec nous. Nous sommes heureux de savoir que votre séjour au resort a été positif et que vous avez pu profiter des installations et du service amical de notre équipe. Nous sommes impatients de vous accueillir à nouveau et de vous fournir les meilleurs soins.Meilleures salutations,Impressive Resorts & Spas

10/10 - Xuất sắc

Barbara

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
room need to be up date and the tv was no good
Lưu trú 6 đêm vào Tháng 1, 2024
Impressive Resorts & Spas trả lời vào 09/02/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,

2/10 - Tồi

Helena

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Staff was very rude, couldn’t book any reservations at inclusive restaurants entire time there because they save reservations for premium members. Golf carts constantly running around almost running people over. Got harassed every time left room either by people trying to sell membership or by vendors non stop. Very loud every night music goes on til 2-3am nonstop. Beach is very small and over crowded and they treat guests differently depending if your a member there will not go back!!
Lưu trú 4 đêm vào Tháng 1, 2024
Impressive Resorts & Spas trả lời vào 09/02/2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,