6/10 - Được
Lauren
Đi cùng gia đình
01/01/2026
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked this trip with my daughter for a quick getaway and booked a junior swim up suite for 4 nights through Expedia. Words cannot describe how frustrated I am with our experience. We took the first flight out of our hometown airport hoping to spend the entire first afternoon in the sun. That did not happen because our room was supposed to be ready no later than 3pm the day of check in. We got the run around after I refused to take two twin beds that we were being offered by the front desk so I feel like I was “black listed” by the front desk team as a result. It took hours to get our room despite having a butler (whom was not able to effectively execute on any request I had for her). It wasn’t until a concierge manager noticed us waiting in the lobby and commented how long we were waiting did we get our room. He took matters into his own hands and personally walked us to our room and I was so grateful. He apologized for the room check in issues but I got no real explanation as to what happened. As an Expedia member I was told early check in would be an option- again didn’t happen for us.
My room wasn’t cleaned for two days and I was told it was as because I didn’t ask for it to be cleaned by pushing the button near the front door. Had my check in experience been handled properly I would have known this button needed to be switched on.
The front desk team continued to be an issue during my entire trip.
Lauren
Lưu trú 4 đêm vào Tháng 12, 2025
