I understand why people like this place.
If everything went well this would have been an amazing weekend.
If we were assigned the room type on the floor we requested it would have been wonderful.
If the room were completely clean without stains on the walls, this would have been great.
If there wasn’t mold on the vents, the ceiling, the curtains, or in the closet in our room, this would have been a wonderful stay.
If the concierge staff provided viable solutions to the major issue of pervasive mold in the room, rather than making us feel like compensation for these major issues in addition to a solution to the problem were unreasonable, we would have had a marvelous time!
If I didn’t have to leave the room at 3am because we became ill from exposure to the mold pouring from the vents, surrounding us and saturating the room, and ask for a new room now rather than tomorrow, we would have enjoyed this location immensely. Mold in our room made us sick.
If I didn’t see how significant an issue this is for the resort, noticing mold in almost every public restroom, or perceive the same damp smell in a friend’s room it would have been lovely.
If I couldn’t see evidence of deterioration throughout the resort including holes in walls, outlet hanging from cabana walls, rusted roofs, multiple resort bathrooms that are out of order, the pool bar missing its edge, and more, then it could have been a wonderful place for a vacation.
But, alas, all the ifs add up to a less than wonderful