4/10 - Kém
Shatima
Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
31/07/2025
Không thích: Nhân viên & dịch vụ
Outside of the property having adult water slides, my stay at Serenade was unforgettable and extremely underwhelming. When I first arrived, around 6 pm, my room was not ready. They claimed to upgrade my room but issues continued to dampen my experience since the check-in. My biggest issue was the smell of the RESORT. The smell of sea water and, what I can only believe to be was, sewage, poop, or something dead (maybe cats) all mixed in the thick, humid air! Yes - horrible! I couldnt enjoy my swim out pool because of the horrendous odor. (In hindsight, now i know why I saw no one enjoying their swim outs). Secondly, my safe requiring new batteries (minor inconvenience) and iron/steamer was not working. I called and requested in person 3 separate times about these issues, in which they only resolved the issue of the safe. After I explained the inconvenience as I made reservations for the restaurants on the resort, they reported they would drop the steamer off even if i was not there. And yet they NEVER showed up! Third, the restaurants were not accommodating to our party of 6 adults and 2 toddlers. We tried reserving online to no avail, and each restaurant had us wait extremely long to be seated. Needless to say the kids were hungry, TIRED and fell asleep at the table with maybe only taking a few bites of their food. My mother's tv and jacuzzi didnt work after their "upgrade" with rusty water coming from the jacuzzi. I will NEVER return here or recommend this place to anyone!
Shatima
Lưu trú 4 đêm vào Tháng 7, 2025
