Cottages in Quebec

"In general, we had a pleasant experience. The activities offered at the hotel are well organized and enjoyable. The hotel is truly beautiful and historic, and the location in Old Québec is unbeatable. The staff were welcoming and professional, and the atmosphere of the property reflects why it is considered one of the most iconic and prestigious hotels in Canada. However, I was disappointed with one aspect of my stay. The heating system in the room was extremely loud and would turn on every few minutes during the night. The noise was strong enough to wake me up repeatedly, which unfortunately made the sleeping experience very poor. For a hotel of this caliber and reputation, I expected a much quieter and more comfortable room environment. I hope the management looks into this issue, because the property itself is stunning and deserves a guest experience that truly matches its prestige."

"Well situated and great price to Quality value "

"The hotel was okay. The room had what we believe was a freshly painted ceiling but the smell was extremely strong. The room also did not have a window so it was impossible to get rid of the smell even with the bathroom fan on 24/7. We did spend the majority of the time outside of the hotel, however the smell was noticeable also in our clothes after a few days in the hotel. We had arrived early on check in day with the expectation the room would not be ready. We were asked for a fee per bag to keep them at the hotel prior to check in. At check out we had the same experience paying a fee per bag to keep them at the lobby. The fee was small but surprising as most places will happily store guests belongings prior to check in. "

"Did not use a hot tub. Staff were polite and wifi was fine. Room was clean. "

"We definitely coming back again ."

"I had an extremely upsetting experience staying at this hotel. On the first night of my stay, my car was stolen from the hotel parking lot. When I checked in, I specifically asked where I should park. The front desk agent, Astou, directed me to park in the back lot even though there was parking available in the front of the building near the entrance and front desk. When I later saw the back lot, it was clear that security was very poor. On the right side of the building the gate was completely open, allowing anyone to drive in and out freely. On the left side, the gate arm was broken. Although it appeared down, you could easily drive around the broken barrier without swiping or any type of access control. The next morning when I realized my car had been stolen and reported it to the front desk, the response was shockingly dismissive. Staff simply said that it “happens a lot,” mentioned that another car had been stolen the night before, and commented that my vehicle is a “common car.” There was no concern, apology, or effort to assist. While speaking with them, I saw another guest returning a steering wheel club that the hotel had provided for vehicle protection. When I asked why I was never offered that option; especially if they know car theft is common; I was told those are only offered to guests staying for a week or longer. Knowing that thefts happen frequently and still directing guests to park in an unsecured back lot without warning them is extremely irresponsible."

"Friendly staff, great location and nice amenities like cappuccino machines in the lobby and plush robes. The property is a bit dated with a cracked window in one hallway and ripped carpet in another. The outdoor pool was nicely heated and clean but overrun with kids on Saturday and Sunday with lots of towels left all over the place. Sauna was closed and kids were jumping in and out of the hot tub so not a great couples experience…. would recommend for families or perhaps midweek for couples "

"Love the suite style rooms with balcony. Very clean "

"Great stay…what more do you want, a clean room, comfortable, close to the airport, a shuttle to the airport and friendly service."