4/10 - Kém
Annette, Ancaster
Đi cùng bạn đồng hành
28/04/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I will start this review by saying I would have rated The Frontenac higher had we not had daily bad experiences during our stay. We have stayed here numerous times before and have always had a lovely experience but during this stay there was one area that ruined our stay. We were celebrating our wedding anniversary and were surprised with a room upgrade upon check-in. The hotel is beautiful inside and out. The history is fascinating and an important part of Canadian history. Now the reasons I rated the hotel very poor. We were there for 3 nights and everyday we had a bad experience with their dining/bar staff. It wasn’t the wait staff themselves but the hosting staff. There are a group of 3 to 4 young women that act as “ Gate Keepers “ to the bar and restaurants. You can’t even step inside the bar without their permission. We have never experienced such a bizarre policy. The first night we wanted to enjoy a cocktail before heading to dinner. There were empty 4 tops in the bar but because we were only a party of 2 they would not allow us in just in case a party of 4 came in. She asked if we wanted to be put on the “wait list” for a table for 2. So she expected us to wait in the hall looking at empty seats in the bar. We asked to speak to a manager who apologized and sat us immediately. This problem continued daily with lunch at The Sam, empty tables and wanted us to come back 45 mins later. We had the same bar issue every night. We will not stay here again.
Annette
Lưu trú 3 đêm vào Tháng 4, 2025
