Hi Ka Lai,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you enjoyed the good view and found the apartment nice. We apologize if our housekeeping services did not meet your expectations during your stay. Your comments will be shared with our team to ensure we provide a more consistent experience for our guests. If you have any further concerns or suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.Warm regards,The Oaks Shores Team

Hi Tianbai,Thank you for taking the time to share your feedback with us on Expedia. We're glad to hear that you had a positive experience overall. If there are any areas where we could improve and earn that fifth star from you in the future, please don't hesitate to let us know. Your satisfaction is important to us, and we value your input. We hope to have the opportunity to welcome you back for an even better stay next time.Warm regards,The Oaks Shores Team

Hi Fareen,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you found our property beautiful. We apologize for any inconvenience caused by the construction and the parking situation during your stay. Your comments regarding the condition of the bed are duly noted, and we will address this with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your input. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,The Oaks Shores Team

Dear Hao An,Thank you for rating us 5 out of 5 on Expedia! We're thrilled to hear that you had an excellent experience with us. We appreciate your support and hope to welcome you back soon!Best regards,

Hi Craig,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you enjoyed the beautiful view of the lake. We apologize for any inconvenience caused by the lack of dining options during your stay. Your comments regarding the need for food arrangements are duly noted, and we'll review our options to provide better dining solutions for our guests. Your satisfaction is important to us, and we appreciate your input. We hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,The Oaks Shores Team

Hi Douglas,Thank you for sharing your feedback with us on Expedia. We're sorry to hear that your experience did not meet your expectations. If there are specific areas where we fell short or if there's anything we can do to improve, please don't hesitate to let us know. Your satisfaction is important to us, and we value your input. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,The Oaks Shores Team

Thank you so much for leaving us a great review - we are pleased you enjoyed your stay and hope to welcome you again in the future!

Hi Louise, Thank you so much for leaving us a great review - we are so pleased you enjoyed your stay and thank you for reconfirming to other future guests that the construction does not affect your stay. We are so pleased it wasn't an issue for you!We hope to welcome you back in the future.Kind Regards

Hi Cindy,Thanks so much for leaving a great review of your recent stay with us. I will be sure to share your kind words to our HK team about their cleanliness, and are so pleased to hear you made use of our complimentary shuttle service to town.We hope to welcome you again in the future.Kind Regards

Thank you!!

Hi Abdullah,We're sorry to hear about your disappointing experience. If there's anything specific that you'd like to share with us about your stay, please feel free to let us know. Your feedback is important to us, and we're here to address any concerns you may have.Warm regards,The Oaks Shores Team

Thank you for your great review Ella!

Hi Prajakta,Thank you for sharing your feedback with us. We're glad to hear that you found our property new, clean, and appreciated our staff's service. We apologize for any inconvenience caused by the noise disturbance from neighboring guests and the lack of soundproofing in the rooms. Your comments regarding the common door between separate units are duly noted, and we'll review our room configurations to ensure a more comfortable stay for our guests in the future.We appreciate your input regarding the pricing and convenience of our location. Your satisfaction is important to us, and we'll take your feedback into consideration as we strive to improve our services and offerings.Warm regards,The Oaks Shores Team

Thanks for your 5/5 review David! We are thrilled to hear you enjoyed your stay with us, and that you enjoyed our brand new fully self-contained apartments! We hope to welcome you back in the future!

Thank you for your 5* review Inna!!

Hi Ke,Thank you for your feedback. We're pleased to see that you had a positive experience overall. If there are any specific areas where we can improve and earn that fifth star from you next time, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to welcoming you back for an even better stay in the future.Warm regards,The Oaks Shores Team

Hi Lynda,Thank you for taking the time to leave us a review. We're glad to see that you had a positive experience overall. If there's anything specific that we can do to turn your next stay into a 5-star experience, please feel free to let us know. Your feedback is valuable to us, and we look forward to welcoming you back in the future.Warm regards,The Oaks Shores Team

Hi Nicholas,Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,The Oaks Shores Team

Hi Nick,Thank you for sharing your feedback. We apologize for any inconvenience caused by the construction noise and noise from neighboring rooms during your stay. Your comfort is important to us, and we'll do our best to address these issues to ensure a more pleasant experience for our guests in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,The Oaks Shores Team

Hi Bryony,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our rooms nice with new fittings and bathrooms. We apologize for any inconvenience caused by the lack of air conditioning and the challenges you faced with the room configurations during your stay. Your comments regarding the closed bar and restaurant, as well as the lack of facilities for charging electric cars, are noted, and we'll work to address these issues as we continue with our renovations. We appreciate your understanding and patience during this time, and we're glad to hear that our staff provided great service. We hope to have the opportunity to welcome you back once our renovations are complete for a more enjoyable stay.Warm regards,The Oaks Shores Team

Hi Morgan,We're sorry to hear that your experience did not meet your expectations. If there are any specific issues you encountered during your stay that you would like to discuss or address, please feel free to reach out to us. Your feedback is valuable to us, and we strive to improve based on our guests' experiences.Warm regards,The Oaks Shores Team

Dear Man Lu Lucineu,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

Dear guest,I truly apologize for the issues you had during your stay. Unfortunately I do know that you really had a lot of issues during your stay in Room 503 where we had several problems at that time with the dishwasher and also the software which controls that room lights and temperature as you've mentioned. We're deeply sorry for all the inconvenience that it caused to you.From front office we did try our best to move you to another room since we understood your feelings and the bad experience you were having and we wanted to fix your situation, but unfortunately phone did not work properly in 501 at that time. Rest assured that maintenance went to your room several times in order to fix it. They have contacted our tech support but they couldn't find an easy/quick solution for that problem. We did try to do our best to fix it during your stay and we do apologize for everything.We're really sorry that your experience with us was not up to the standards we usually meet due to these technical failures. We'd truly like to welcome you again someday in order to provide you with the best experience we can give.Again, we're really sorry for all the troubles you had during your stay.Kind regards,

Dear Charles,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

Dear Divyen,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

Dear Meng-Hsin,Thank you for taking the time to review us. We are happy to hear you enjoyed your stay and hope to so see you again soon!Kind regardsOaks Shores Team

Dear Julia,Thank you for taking the time to review us. We are happy to hear you enjoyed your stay and hope to see you again soon!Kind regardsOaks Shores Team

Dear SSU-HUA,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

Dear Preet,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Kalukumara,Thank you for taking the time to leave us a review!Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

Dear Chris, Thank you for rating the hotel. Hope you enjoyed your stay.Kind Regards,

Dear Mahsa,Thank you for taking the time to leave us a review!Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

Dear Ronil, Thank you for your feedback. We will make sure to share that with the team!We are very glad to hear that you had enjoyable holidays!Kind Regards,

Dear Penny,Thank you for taking the time to review your stay with us!We deeply apologize for the inconvenience caused by the late check-in due to housekeeping staff shortage on the day of your arrival.The described condition of your apartment and service is of course unacceptable, and we will address the issue with our team members promptly. We hope to get the chance to improve on your experience and be able to welcome you back in the near future!Kind regardsOaks Shores Team

Dear Tina,Thank you for taking the time to review your stay.We are happy to hear you enjoyed your time with us and hope to be able to welcome you back in the near future!Kind regardsOaks Shores Team

Dear Ali,Thank you for your review.Kind Regards,

Dear Magnus, Thank you for rates. Hope you enjoyed your stay!Kind Regards,

Dear Michael,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

Dear Thomas,Thank you for taking the time to review your stay with us.We apologize for the inconvenience our renovation works have caused you! Generally, the team on site is instructed to complete tasks that do not require power tools in the early morning. Thank you for bringing this issue to our awareness. We will address it and take the actions necessary!Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

Dear Claudio,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the construction view and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have informed our staff to always tell guests about our current construction situation whenever they make phone call or walk-in property reservations since this is already announced in all our online booking channels for guests to know about it before making a reservation. Considering this, at present some rooms will have "better view" than others but the services will be the same for every guest.Regarding some Wi-Fi issues, we already complaint to our broadband service since we were having some issues with the service quality beyond our facilities and maintenance. Rest assured that we've taken note of your thoughts and actioned accordingly.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

Thank you for your feedback! I am glad that we met your expectations.Kind regards,

Dear Chris,We are happy to hear you enjoyed your stay with us and hope to welcome you again in the future!Kind regardsOaks Shores Team

Dear Guest,Thank you for taking the time to share your recent experience with us!We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Shores Queenstown Resort Team!

Dear TracieThank you for taking the time to share your recent experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Although, we're sorry to hear you had some troubles while setting your room temperature. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Shores Queenstown Resort Team

Dear Edward,Thank you for taking the time to leave a review.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Oaks Shores Queenstown Resort Team

Dear Amanda,We are so happy to hear you had a pleasant stay with us and hope to be able to welcome you back again in the future!Kind regardsOaks Shores Team

Hello Rhonda, Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning cleanliness and are taking necessary action to ensure our typically high standards are retained.We hope to see you again enjoying.

Dear Ethan,Thank you for your feedback. Hope to see you soon again!MatejOaks Shores Team

Dear Kris,We appreciate your feedback very much and are we are delighted to learn that you enjoyed your stay and we met your expectations.We look forward to an opportunity to welcome you back in the near future!Best regards,MatejThe Oaks Shores Team

Dear Courtney,We appreciate your feedback very much and are we are delighted to learn that you enjoyed your stay and we met your expectations.We look forward to an opportunity to welcome you back in the near future.Best regards,MatejThe Oaks Shores Team