6/10 - Được
Abdul
Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
18/08/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I recently stayed at Marina Rabat Suites and Apartments, and the experience was far from what I expected. The biggest issue was the air conditioning, which was only available in one bedroom and the living room—not all three bedrooms as we assumed. It wasn’t cooling properly, and despite being told there was a leak, it never got fixed, leaving us uncomfortable day and night. The lack of a fan made it worse. Service was disappointing as well. No one was there to welcome us or provide check-in/check-out instructions; they simply handed over the keys. The cleaning staff seemed uninterested in maintaining the apartment, and when we requested an iron, it took two days to arrive.
The apartment itself was spacious and well-decorated, but the location of the on-site restaurant was inconvenient—a 15-minute walk away. The menu lacked variety, felt like fast food rather than traditional Moroccan cuisine, and the service was painfully slow. Meals took over two hours, and items were often missing. Staff were unfriendly, adding to the disappointment. On the last day, despite ordering breakfast in advance, nothing was served, and we were told the restaurant was closed due to staff illness. Overall, the poor air conditioning, inadequate service, and disappointing dining experience overshadowed the apartment’s luxury, and I wouldn’t recommend staying here unless these issues are addressed.
Abdul
Lưu trú 5 đêm vào Tháng 8, 2024