4/10 - Kém
Halena
Đi cùng gia đình
19/06/2025
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
I’ve never left such a detailed review before, but our stay at La Quinta in Raleigh left a lot to be desired.
The outside of the hotel looks grand and well-kept, but that impression disappears once you walk past the lobby. The lobby is tidy and presentable, like when you clean the living room before guests arrive, but leave the rest of the house untouched. Beyond that, the property is poorly maintained. We saw peeling paint, water stains on the carpet and walls, and signs of long-term neglect. The hallways were dim and smelled musty. Our room didn’t feel clean.
The first room we were given had a strong mold smell. When we asked for a different room, the front desk staff was helpful and seemed to already know what the issue was. I appreciated the quick room change.
The second room was an improvement, but still had problems. It smelled like someone had just smoked in it. After airing it out, the smell changed to something that reminded me of urine. The bed and shower were clean, and there were small Dove soaps available, which I appreciated. Unfortunately, those were the only highlights of the stay.
One of the elevators is in serious need of repair. The other one is just worn and needs a good cleaning. Several hallway lights were out. Room 120 was missing its plaque and had the number written on the door with a Sharpie. The fifth floor had a strong musty smell, while the fourth floor smelled heavily of cleaning chemicals. It was the kind of experience that made me feel pick
Halena
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