"The hotel is located on the mountain and the view of lake Lugano is spectacular. As it turns out, the rest of the experience was less so. We arrived around 10pm and by then, the kitchen was closed. The staff reluctantly served us drinks while at the same time wiping tables and closing down - despite the fact that the bar was supposed to stay open for another 30 minutes. There was no air conditioning in either room and no fan in one of the rooms (30 degrees outside and inside). Breakfast the next...
"I really enjoyed my stay at this hotel. The staff were exceptionally friendly, professional, and always willing to help with a smile. They are definitely one of the hotel's greatest assets. The hotel is very new and well maintained. I stayed in a suite with a large balcony overlooking both the lake and the surrounding mountains. The was spacious, well equipped, spotlessly clean, and the bed was extremely comfortable. The infinity pool and spa facilities were beautiful and created a very...