Dear William,Thanks so much for sharing your experience. I sincerely apologize we did not meet your expectations. We set a high standard for ourselves, and I'm sorry to hear this was not met during your stay with us. We are the very first Aloft built so I can see how the funtions may not match what you might have experieneced at other Aloft hotels. We appreciate you giving us a try and thank you for choosing the Aloft brand.