Dear Ms. Megan,we are really sorry for this negative review. It seems that, during your recent two overnight stay, no mention about your disappointment was reported to any member of the Staff, nor at the Reception, neither at the Yachting Bar. It is a shame as we would have loved to listen your suggestions and find toghether a solution.The Excelsior, as shown in many pictures, is a symbol of classic style, reinforced by our forniture that are original antiques, carefully chosen worldwide. In these last years, many project have been realized, the latest has been the new seaview gym. Many others are on the way and will be revealed very soon!The second pool will be opening along with the Beach Club on June and that area, closed to the pubblic, is now under preparation for the summer season.As for the breakfast, we are sorry to read it did not meet your expectations as we offer, among other things: many different kinds of cakes, brioches and cereals; 9 different kinds of jams, cheese, cold cuts, different types of yoghurt and 5 different types of eggs.Thanking you for your kind attention, we assure you of our personal assistance at all times and we send you our regards from the Portofino Coast.Aldo Werdin General Manager

Pregiatissimo Signor Paolo,La ringraziamo per aver scelto l'Excelsior Palace Portofino Coast per la Sua recente vacanza a Rapallo e per la meravigliosa recensione che ha gradito condividere! Siamo lieti che il soggiorno sia stato "Super", ne siamo oltremodo orgogliosi. Confidiamo di poterLa presto ri-accogliere in Riviera e, nel frattempo, non esiti a contattarci per qualsiasi necessità. Cordialmente, Aldo Werdin Direttore Generale

Dear Mr. Eric,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera and, above all, that the situation was solved quickly! Looking forward to meeting you again, the Excelsior Staff sends best regards. Aldo Werdin General Manager

Dear Ms. Haya,thank you for sharing your positive review regarding the Excelsior Palace Portofino Coast: we are delighted to read that you enjoyed the experience of being our Guest. We hope we’ll have the pleasure of welcoming you sooner back again.Warmest regards, Aldo Werdin General Manager

Dear Ms. Amie,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera! Looking forward to meeting you again, the Excelsior Staff sends best regards. Aldo Werdin General Manager

Dear Mr. Stephan,thank you for sharing your personal opinion about our Hotel. We are glad to know that you appreciatied the location, the view and the cleanliness. Please be assured that every suggestion coming from our Guests is precious for us to improve our standards of service; your remarks have already been shared with our Housekeeper and our Maintenance. Trusting we will have the chance of meeting you on the occasion of a next stay, we send you our best regards. Aldo Werdin General Manager

Dear Wynette,thank you very much! This is really an amazing review...we are so proud that your stay fully met your expectations. Your comment has been shared with the Staff, who greets you warmly and looks forward to welcoming you back to the Excelsior! Wishing you all the best. See you soon in Riviera. Best regards (along with Tequila), Aldo Werdin General Manager

Dear Ms. Yasemin,we are delighted to read that you enjoyed the experience of being our Guest, appreciating our service and the Staff! We hope we’ll have the pleasure of welcoming you sooner back again to the Italian Riviera. Wishing you all the best, we send our warmest regards. Aldo Werdin General Manager

Pregiatissimo Signor Luca,La ringraziamo vivamente per la Sua recensione positiva al nostro Hotel.Siamo davvero lieti che Lei abbia trascorso una piacevole vacanza, apprezzando lo Staff Excelsior e la struttura. La attendiamo presto nuovamente all'Excelsior Palace Portofino Coast!Con i nostri migliori saluti da Rapallo,Aldo WerdinDirettore Generale

Pregiatissimo Signor Gerardo,grazie per questo fantastico punteggio. E' stato un onore poterLa annoverare tra i nostri graditi Ospiti e confidiamo di poterLa incontrare nuovamente in Riviera in un prossimo futuro. Restando a disposizione per qualsiasi necessità, salutiamo cordialmente. Aldo Werdin Direttore Generale

Gentilissima Signora Samantha, La ringraziamo per aver scelto l'Excelsior Palace Portofino Coast per la Sua recente vacanza a Rapallo e per la bella recensione che ha gradito condividere! Siamo lieti che il soggiorno sia stato di Suo gradimento Prendiamo in seria considerazione le osservazioni dei nostri Ospiti. Appunti e suggerimenti sono una continua fonte di miglioramento. Confidiamo di poterLa presto ri-accogliere all'Excelsior, nel frattempo non esiti a contattarci per qualsiasi necessità. Molto cordialmente, Aldo Werdin Direttore Generale

Dear Ms. Shannon,thank you for having chosen the Excelsior Palace Portofino Coast for your stay on the Italian Riviera and for your amazing review! We are extremely glad to hear that you did enjoy your stay with us and we're looking forward to welcoming you back soon. Warmest regards, Aldo Werdin General Manager

Dear Mr. Florian,we are delighted to read that you enjoyed the experience of being our Guest, appreciating our charme, the service and the Staff! We hope we’ll have the pleasure of welcoming you sooner back again to the Italian Riviera. Wishing you all the best, we send our warmest regards. Aldo Werdin General Manager

Dear Mr Tanguy,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera! Looking forward to meeting you again, the Excelsior Staff sends best regards. Aldo Werdin General Manager

Pregiatissimo Signor Samuele,La ringraziamo oltremodo per questo fantastico punteggio! Siamo davvero contenti che abbia apprezzato tutti gli aspetti della nostra struttura! Confidiamo di poterLe rinnovare il nostro benvenuto in Riviera. Nel frattempo, Le inviamo i nostri migliori saluti da Rapallo. Cordialmente, Aldo Werdin Direttore Generale

Dear Mr Parker,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera. Looking forward to meeting you again in the Riviera, do not hesitate to contact us for any need. Warmest regards, Aldo Werdin General Manager

Dear Guest,thank you very much indeed for this amazing score!Annoverate you among our Guests has been a pleasure and we are confident we'll welcome you back again in the near future (and with many news to share)! Wishing you all the best. Warmest regards. Aldo Werdin General Manager

Dear Ms. Cheryl,it is such a pleasure to see this amazing score...we are so glad that your stay at the Excelsior fully met your expectations! The entire Excelsior Team greets you warmly wishing all the best. Waiting for your next stay in Riviera, we send our best regards. Aldo Werdin General Manager

Dear Ms. Kathryn,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera! Looking forward to meeting you again, the Excelsior Staff sends best regards. Aldo Werdin General Manager

Dear Mr Lars,thank you for sharing your positive score regarding the Excelsior Palace Portofino Coast. We are glad to know you appreciated many aspects of our property. We're looking forward to welcoming you back soon at the Excelsior Palace Portofino Coast! Kindest regards, Aldo Werdin General Manager

Dear Mrs. Maryanne,thank you for your feedback. Comments and suggestions are very precious to us in order to constantly improve our standards of service and to better understand our Clients’ needs: we already shared your remarks and we will do our best to improve. We are sorry to read your comments, and we do take this occasion to highlight that in these last years many renovations took place to improve and enlarge our services...on January 04th, for example, we inaugurated the new sea view Gym, while on January 30th we inaugurated our Banqueting room with its new antique and precious parquet. The construction you mention, probably refers to one of our staircase which was due to an unforeseen circumstance and solved into two days. In the period of your stay, besides the new gym, treatments at the SPA were available, as well as the outdoor heated pool. In early February, in accordance to the local regultaions, the AC is not operating. As soon as you reported your remarks, we switched off the heating. No further hioghlights were reported, nor during your stay neither upon check out.Remaining at your disposal for any further need and send our best regards. Aldo Werdin General Manager

Dear Ms. Kathryn,the Excelsior Team thanks you very much indeed for a such a enthusiastic review. We are very glad that you loved our Buffet Breakfast, the the viewst, the location the service and, above all, our Staff! We really hope we'll have the pleasure of welcoming you back to the Italian Riviera and, meanwhile, kindly accept our warmest regards. Aldo Werdin General Manager

Dear Mr. Michael,thank you very much indeed! This is an amazing review and we are so proud that your second stay at the Excelsior fully met your expectations. Your comments have been shared with the Staff, who greets you warmly.Thank you also for the precious information about the area...we are pretty sure they'll be helpfull to all readers!Looking forward to welcoming you back to the Riviera into the next future, kindly accept Excelsior's Team best wishes and regards.Aldo Werdin General Manager

Dear Mr. Tilman,thank you for having chosen the Excelsior Palace Portofino Coast for your stay on the Italian Riviera and for this amazing score! We are glad that you did enjoy your stay with us and we're looking forward to welcoming you back soon. Warmest regards, Aldo Werdin General Manager

Pregiatissimo Signor Andrea, La ringraziamo per essere stato nostro gradito Ospite e per il tempo dedicato nel recensire la Sua esperienza all'Excelsior Palace Portofino Coast. Ci auguriamo di poter rinnovare al più presto il nostro benvenuto in Riviera. Cordialmente,Aldo Werdin Direttore Generale

Gentilissima Signora Sheila,La ringraziamo sentitamente per aver scelto l'Excelsior Palace Portofino Coast per la Sua recente vacanza sulla Costa ligure e per aver condiviso il Suo giudizio positivo sulla nostra struttura. Con l’auspicio di poterLe dare nuovamente il benvenuto, porgiamo i nostri più cordiali saluti. Aldo Werdin Direttore Generale

Monsieur Rodrigue,nous vous remercions pour vos commentaires positifs suivant votre récent séjour à l’Excelsior Palace Portofino Coast.Nous sommes ravis que vous avez bien aimé notre Hôtel et nous espérons d’avoir à nouveau l’honneur de vous accueillir prochainement.Avec nos salutations les plus distinguées.Aldo Werdin General Manager

Pregiatissimo Signor Antonio, grazie per questa fantastica recensione. E' stato un onore poterLa annoverare tra i nostri graditi Ospiti e confidiamo di poterLa incontrare nuovamente in Riviera in un prossimo futuro. Restando a disposizione per qualsiasi necessità, salutiamo cordialmente. Aldo Werdin Direttore Generale

Dear Mr. Rolf,We would like to thank you for your review, your opinion is very important for us because it gives us new insights and valuable inspiration to make things better and to continue with dedication our work, to pursue our goals. We are delighted to know you enjoyed your stay with us and sincerely hope to welcoming you soon again! Kindest regards from Rapallo, Aldo Werdin General Manager

Dear Mr. Bruno D.,we are delighted to read that you enjoyed the experience of being our Guest, appreciating our service and our atmosphere! We hope we’ll have the pleasure of welcoming you sooner back again to the Italian Riviera. Wishing you all the best, we send our warmest regards. Aldo Werdin General Manager

Dear Mr. Julian,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera! Looking forward to meeting you again, the Excelsior Staff sends best regards. Aldo Werdin General Manager

Dear Mr. Matthias,thank you for having chosen the Excelsior Palace Portofino Coast for your stay on the Italian Riviera and for your amazing review! We are extremely glad to hear that you did enjoy your stay with us and we're looking forward to welcoming you back soon. Warmest regards, Aldo Werdin General Manager

Gentile Signor Guido,siamo oltremodo grati per il punteggio che ha assegnato al Suo recente soggiorno all'Excelsior!I suggerimenti e le annotazioni sono per noi un'importante fonte di miglioramento e ci aiutano a comprendere le esigenze dei nostri Clienti; abbiamo pertanto condiviso la Sua osservazione con il nostro Responsabile dei Ristoranti che verificherà ulteriormente quanto possa essere accaduto, poichè la colazione è generalmente apprezzata per varietà, quantità e servizio. Confidando di poterLe rinnovare il benvenuto in Riviera, restiamo a disposizione per qualsiasi necessità e salutiamo cordialmente. Aldo Werdin Direttore Generale

Gentilissimo Signor Andrea,grazie per essere stato nostro Ospite e per la meravigliosa recensione che ha condiviso! E' un vero piacere leggere che il soggiorno sia stato di Suo completo gradimento!Auspicando di poterLe rinnovare presto il nostro benvenuto, restiamo a disposizione per qualsiasi necessità futura.Cordialmente, Aldo WerdinDirettore Generale

Gentilissimo Signor Stefano,La ringraziamo sentitamente per aver condiviso il Suo giudizio positivo sulla nostra struttura. Siamo oltremodo lieti di leggere che Lei abbia apprezzato il nostro Hotel e confidiamo nel poterLa accogliere nuovamente all’Excelsior in una prossima occasione. Con i nostri migliori saluti da Rapallo, Aldo Werdin Direttore Generale

Dear Ms. Sandrine,we would like to thank you for your review, your opinion is very important for us because it gives us new insights and valuable inspiration to make things better and to continue with dedication our work, to pursue our goals. We are delighted to know you enjoyed your stay with us and sincerely hope to welcoming you soon again! Kindest regards from Rapallo, Aldo Werdin General Manager

Dear Ms. Maria,this review leaves us speachless. We really do not understand how your discontent might have been created. It seems that, during your recent three overnights stay, no mention about your disappointment was reported to any member of the Staff, nor at the Reception, neither during the Dinner at our Restaurant, despite your were asked for a feedback. It is a shame as we would have loved to listen your suggestions and find together a solution.We might assume that even the free upgrade to an Exclusive room, with terrace and sea view has not been appreciated.We are awfully sorry about this score, so in case you wish to add more details to let us better understand what caused such a level of dissatisfactiont, please contact us, any time. Kind regards, Aldo Werdin General Manager

Dear Mr. Franck,thank you so much for your review. We are extremely happy that you enjoyed our property as well as our Staff! Comments and suggestions are very precious to us in order to constantly improve our standards of service and to better understand our Clients’ needs: we already shared your remarks with our Restaurant Manager. We look forward to welcoming you back soon at the Excelsior Palace Portofino Coast! With our warmest regards, Aldo Werdin General Manager

Dear Mr Aurelien, thank you very much! This is really an amazing review...we are so proud that your stay fully met your expectations. Your comment has been shared with the Staff, who greets you warmly and looks forward to welcoming you back to the Excelsior! Wishing you all the best. See you soon in Riviera. Best regards,Aldo Werdin General Manager

Dear Mr Domenico,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera! Looking forward to meeting you again, do not hesitate to contact us for any need. Warmest regards. Aldo Werdin General Manager

Gentile Signor Louis,grazie per aver scelto l'Excelsior palace Portofino Coast e per il tempo dedicato nel recensire la nostra struttura. Lieti abbia apprezzato la nostra Casa. Confidando di poterLe rinnovare il nostro benvenuto, restiamo a disposizione per qualsiasi necessità e porgiamo cordiali saluti. Aldo Werdin Direttore Generale

Gentilissimo Signor Francesco,grazie per aver soggiornato all'Excelsior e per il tempo dedicatoci nel recensire la Sua esperienza in Riviera. Siamo oltremodo lieti che abbia apprezzato la storicità della nostra Casa e la professionalità del nostro Personale, che Le porge i più cordiali saluti. La ringraziamo per la segnalazione in merito al garage; ne stiamo verificando le ragioni e sarà nostra premura contattarLa nei prossimi giorni.Nel frattempo, Le inviamo i nostri migliori saluti.CordialmenteAldo WerdinDirettore Generale

Dear Mr. Peter,thank you for having chosen the Excelsior Palace Portofino Coast for your stay on the Italian Riviera. We are glad that you did enjoyed your stay with us and we're looking forward to welcoming you back soon. Warmest regards, Aldo Werdin General Manager

Gentile Ospite,La ringraziamo per essere stato nostro Ospite e per il tempo dedicato a recensire il Suo soggiorno in Riviera. Siamo lieti abbia apprezzato molti dei servizi della nostra struttura. Per meglio comprendere il Suo appunto circa il Cenone, apprezzato da tutti i partecipanti, Le saremmo molto grati se gradisse fornirci maggiori dettagli, scrivendo all'email diretta dell'Hotel.Confidando di porgerLe nuovamente il nostro benvenuto in Riviera, salutiamo cordialmente.Aldo WerdinDirettore Generale

Dear Ms. Patricia,we'd like to thank you for your review, your opinion is very important for us because it gives us new insights and valuable inspiration to make things better and to continue with dedication our work, to pursue our goals. We are delighted to know you enjoyed your stay with us and sincerely hope to welcoming you soon again! Kindest regards from Rapallo,Aldo Werdin General Manager

Dear Guest,thanks a lot for this nice review and for this amazing score! We are very happy that your stay at the Excelsior Palace Portofino Coast met your expactations and that you appreciated all our services! We are confident we'll have the pleasure to welcoming you back again into the next future. Wishing you all the best, we send our warmest regards. Aldo Werdin General Manager

Dear Mr. Thomas, thank you very much! This is really an amazing review...we are so proud that your stays fully met your expectations. Your comment has been shared with the Excelsior Staff, who greets you warmly and looks forward to welcoming you back to the Italian Riviera! Wishing you all the best we send our regards.Aldo Werdin General Manager

Dear Ms Leslie,your stay dates back of nearly 4 months and we are trying to understand the reason of this avarege score as it seems that, during your three overnights stay, no mention about any kind of disappointment was reported to any member of the Staff. The absence of comments, makes any clarification impossible.We would have loved to listen your suggestions and find together a solution in order to make your experience at the Excelsior a memorable one... in case you wish to add more details to let us better understand what happened, please contact us, any time. Kind regards, Aldo Werdin General Manager