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"I really wanted to give this hotel 5 star, but I simply can’t! The majority of the hotel is perfection and it was an absolute luxury having three days there… the pool itself is a wonder with the view to mount Etna, and so is the restaurant next door to the pool which overlooks the water. One issue was the rooms. We were give a nice room but the electricity didn’t work. An electrician came and after 20 mins of waiting, it was back on. But then it broke again the next day and we were once again waiting for an electrician to come for c.30 mins. This delayed our evening plans. They decided to move us to another room - but it was smaller! They the moved us again to one of their newly refurbished rooms which although really lovely, the air-con didn’t work. I gave up trying by that point as we had to leave anyway. The inside of the hotel is quite dated and when we arrived we really weren’t sure what we were in for, but the pool is the attraction and rightly so. Another reason why I can’t give 5 star is because of the shuttle buses. Although its great that the hotel provides free shuttle buses to and from the town, they are not frequent and book up really quickly. If you miss out, you need to pay for a taxi to the town which is around 20 euro one way. More shuttles are needed. "

"Fabulous!!!! Super clean, terrific breakfast with hot and cold items The staff, especially Julia, made us feel right at home. Brava!!! Would recommend this hotel to anyone. Can't wait to go back. Get an ocean view room, it's breathtaking. I give this place a solid 10 out of ten. "

"Warning! Avoid this hotel Our stay was made hell by monstrously loud Friday night music till almost 1am. When l got out of bed to complain ..l wouldn't normally but the sound was so loud - l found other guests also begging the unhelpful front desk.man to do something about it. One poor lady was crying. He promised it would end at midnight. It didn't. When l went down again at almost one o'clock he denied the party music was still playing!! He also lied to my husband about it. Eventually l got his boss to get the sound down Clearly the hotel Makes it's money from parties not the poor suffering guests. But surely they could A. Employ kind polite staff who are not rude to customers And B . Invest in sound proofing for the deluxe rooms . It was a rotten experience . But the whole thing was hell The hotel was also in a poor location.and rather old fashioned. But "

"The hotel is really nice , the buffet breakfast is really good, the service and staff are really good. Great swimming pool and area. "

"Friendly service "

"Amazing! I absolutely loved this hotel! "

"Absolutely loved our stay here! The Castello San Marco really is charming! The property is beautiful, the room was extremely spacious and comfortable, the breakfast was fantastic, and we can't say enough about how lovely the staff was! Alexandra and Flavia were so wonderful and helpful with everything we asked for. We would stay there again any time!"

"Very happy with the Hotel would highly recommend. "

"The staff were very helpful and accomodating. The village is very peaceful and quiet at night being about 20 minutes walk from the noisy and traffic congested sea front, so coming back after an evening out we appreciated our quiet site. There is a lovely view of Mount Etna when we opened the shutters in the morning. The pool is very inviting and there are plenty of sun loungers."