6/10 - Được
Sandra
22/09/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
We liked the location of the property. The restaurants are okay, nothing super spectacular there. On the second night of our stay there was noise coming from the tiki bar area below while it was closed. The noise was keeping us awake so my daughter and I decided to explore the situation. There were a group of people who were in The Tiki Bar after hours even though they were not supposed to be. I called the front desk four times between the hours of 10:00 p.m. and 1:00 a.m. although staff was friendly ultimately nothing was done about the noise. It rwas a black mark on our final night stay getting no sleep. I contacted the manager who had been on vaccation during our stay. It's almost 3 weeks later and we are still playing phone tag. I was able to receive a few voice messages from the manager who told me that he basically talked to the employees and they determined that the noise was coming from the boardwalk. This was totally not true and not what we experienced. The manager did call me again and leave an email but for some reason I'm getting a message saying their server won't receive my emaisl so I have not been able to have an actual conversation with the manager from this hotel. I also contacted another manager from this hotel and left a voicemail for him but he never returned my phone call. When I call the front desk at this hotel it seems like the manager is always out so I can't get a hold of anyone. It was a disappointment, I feel discarded.
Sandra
Lưu trú 2 đêm vào Tháng 9, 2025
