Tìm Ryokan tại Reims

"The AC was not working. The temperature in the room was 25.5 degrees celsius. We were told they would send someone to repair it, which did not happen. The other solution offered was to open the window. And then we were told that we would be refunded 50% of our first night stay, which did not happen either. Very disappointing."

"Great location with lots of restaurants, shops, and attractions within walking distance. The hotel and service were great, and we were very happy with our stay overall. Just one tip: avoid booking taxis through the hotel, as we found the price was almost double what we would normally pay."

"Erg vriendelijk, behulpzaam personeel. Prima kamer en badkamer met fijne airco, grote tv, Prima parkeerplaats, welke wel een wat kleine entree heeft."

"Beautiful property in an ideal location! Hard to reach the front desk by phone, I tried 4 times one evening trying to get ice delivered. Spa was fully booked so I was unable to get any treatment, and the communication was an issue there also. I was surprised they charge hotel guests to use the pool and sauna, I’ve never heard of that. Check in was smooth and friendly but interaction with staff ended there. Always 2 employees out front but treated me as if I were invisible. I expect more,...

"若干の建物の古さはありました（扉は強く閉めないとロックかからない、内鍵がまわりにくいなど）が、スタッフさんが親切に対応してくださりました！ 賑やか、と口コミにあったので心配していましたが、部屋によって違うのか、とても静かで落ち着いて寝れました。"

"Outstanding staff, very helpful prior to our and throughout. A modern beautiful hotel. Location is perfect too"

"The hotel itself was nice, clean and the rooms were comfortable. However, there is little to no air conditioning in the room, although the reception area was freezing. On multiple occasions we asked the staff to help us as it was unbearable but they were very unhelpful. It was so hot that I had to take our puppy out multiple times during the evening due to her overheating. I think the worse part was the staff basically ignoring us, such a shame as we were really looking forward to our last night...