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"Personal was not professional "

"Difficult to get to check in desk"

"Shuttle nightmare, my husband taken off at airport. Very old towels and stained. Waiter in bar/rest over the top arrogant and lectureing what language we have to speak. Ignoreing us waiting long time for table, putting people on which came much later, even when the young waiter remindet him. Arrogant and we finally ate at fireplace at mini table, very uncomfortable and unprofessional."

"Stayed numerous times"

"Clean room and friendly environment."

"Super convenient to both Terminal 1 & 2. Easy walk to train."

"Absolutely perfect location for karneval. Close to everything you need to have a good time. Great restaurants and bars nearby, transit is 30 seconds outside the hotel, can't ask for a better spot. And the rooms are HUGE for Europe. Our one issue was the room was extremely dusty and the pillows were basically non existent, but small price to pay for the location. "

"Excellent new hotel Good clean room Excellent shower But limited dining options, so one needs to bring food from outside. After leftover thigh food sat in the wastebasket all night and all day next day, upon returning next evening, the entire room smelled. I took the garbage bag down to front office and the guy told me "oh we clean the room only every third day." If its one of you, they only give you one towel for entire three days. "

"Overall, the hotel was good and I had a pleasant stay. I did not receive any VIP benefits such as a room upgrade or similar perks. As an Expedia Gold Member, I was expecting at least one VIP offer from the hotel, but no benefits were provided at all. The only thing I received was early check-in Additionally, the hotel did not provide slippers in the room. For a hotel of this quality, I consider this a significant downside, as even basic amenities like slippers are expected."