8/10 - Tốt
Patricia
Đi cùng gia đình và trẻ nhỏ
25/10/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bathroom for the room I was given the first night wasn’t draining water properly. However my room was changed that night. The porter was really kind and lovely, apostolius (not sure I got the spelling correctly).
The next day, I noticed the floor of the room wasn’t entirely clean and so I used the floor towel to wipe around. By the time we got back from breakfast we in morning, I noticed the cleaner paid attention and actually mopped the entire floor. Special thanks to the cleaner ( Augustine) who was observant and paid attention to that.
The food wasn’t great for a 5 star with Limited options. I have been to 4 stars with better food options, taste and quality. The Greek night was okay compare with others. I think they can do better with the food options and taste.
The people who deserve special kudos are the entertainment guys ( pedro and Agatha) and some of the kids club staff. They are super amazing especially Lara, Jess, Lia and the assistant football coach ( Joao). The entertainment is great for young kids. Older kids, 10 and above might not enjoy it that much.
Most of the pools are super cold except one which is quite small.
I think the main plus is the service you get from the staff itself.
Hotel quality isn’t bad but there are better ones.
Patricia
Lưu trú 4 đêm vào Tháng 10, 2025
