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"The air conditioning doesn’t seem to be working properly. Although the heating is on, the room is very cold."

"yes"

"Good"

"The room wasn’t as clean as most Sonesta’s I have stayed in and there was holes in the furniture the pull out mattress was stained and my daughter was not comfortable sleeping on it so we had to share the bed"

"As a housekeeper myself, this place was dirty. I had to clean my own room. It was rose petals in my room under the room in the couch bed. Sauce on the wall. Hallways dirty, rails in the elevator came off when my mom held it. Dog poop in the hallway. It was terrible. The staff was good tho. I told them to hire me and I’ll show them how to detail clean and more."

"Perfect location, spacious"

"We were there for a dance convention on a cold winter weekend. It was so nice to be able to have so many food choices within the hotel or at the attached mall. The hotel had many spots to be able to find a place to relax or meet up with people. "

"The hotel was fantastic. If you are looking to attend an event at Rocket Arena you can't go wrong staying here. There a ton of choices to eat lunch or dinner nearby and you are literally a block away from Rocket Arena. The room was spacious and clean. If I ever travel back to Cleveland to attend an event at Rocket Arena I would not hesitate to stay here again."

"Clean room, friendly staff, little to no complaints across the board-"