The staff upon check-in was fantastic! He was super accommodating, extremely helpful and very kind. The room we were given - while conveniently located - was mediocre, and mostly surface-clean. The beds were comfy and clean, the bathroom not so much. Given the age of the location and the cost of the reservation it was worth it. The morning of check-out however, was a completely different story. The staff literally bombarded our room, more than an hour before checkout time, without knocking OR introducing himself (“Room service…” as they typically do). I happened to be just on the other side of the door, on crutches just a few weeks post-surgery having broke my tibia & femur. His entrance knocked me to the ground. The staff member looked down at me and without even so much as offering an apology or a hand up, proceeded to ask me if we planned to checkout that morning. I was dumbfounded and astounded at the audacity and ignorance of such an inconsiderate human, especially one employed in the CUSTOMER SERVICE field! We left as quickly as possible only to realize that I had failed to pick up my necklace from the floor when I fell. It was a custom made necklace and easily identifiable. I called the location to inquire as to whether or not they had found it while cleaning the room after our departure. The gentleman I spoke to was not the same one that was so helpful, but may or may not have been the careless one. He abruptly declined having found it and hung up the phone.
