2/10 - Tồi
Mike
04/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There’s no WiFi, no staff was present. I had to leave earlier than I anticipated in order to be able to work. There was no employee on site to communicate this to, I did shorten my stay. I understand maybe I took the booking availability up for another lucky soul. The property representative on the phone told me they were at max capacity. The guests must have all walked there. Including mine, There was a Max of 3 cars in the parking lot both days I was there. I ended up paying over 1100 for 2 nights and had to call over 6 times (they finally answered Sunday morning) ignored 3-4 voicemails. After complaining they reluctantly gave me a $250 refund. I still paid over 900 for 2 nights stayed. I complained on the phone that there is no WiFi. She said there is WiFi you just need the right “code”. There was a “code” hand written and stuck to the empty mini fridge, and it was an “incorrect password”. Possibly if someone was there to speak to, or answered the phone I could have gotten the correct code. Again, when Monday came I decided this was enough and checked out early. There was nobody at the desk to communicate this to and discuss these matters. I encourage Expedia to remove this property from its website. The lady on the phone hung up on me when I was asking for some sort of refund the following week. I urge you not to stay here. If your son is playing at dreams park, it’s about 20 minutes away. There are better options of places to stay, that are much closer.
Mike
Lưu trú 5 đêm vào Tháng 7, 2025