Paul, Thank you for taking the time to submit feedback regarding your stay. I am sorry to hear that you experienced an issue with the noise and vibration to your bed. I will investigate the potential causes and resolve them. It was a pleasure to host you at our hotel and I hope that we have the opportunity to host you again in the future!

Good morning David, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay at our hotel. It is truly disheartening to hear that we were unable to fulfill your reservation request for a king room and that this impacted your overall experience with us.We value your loyalty as a returning guest, and I am sorry to hear that you would not return to our property, I hope that we do have the opportunity to host you again to regain your trust in us providing a stellar experience for you. Thank your for taking the time to let us know about your experience, as your feedback helps us better deliver our guest service.