Khách sạn Richmond

"The check in person at the front desk is racist and I am a black female. He checked in a white couple in front of me, greeted them and told them about the fee for incidents, and the man asked how much the fee was. The check in person told them a different fee than when it was my turn, I was not greeted and was charged the whole fee and an additional fee, both I will be contesting with my bank. We also took pictures of the room before we left to prove the room was left decent."

"Room was run down. Lock for door was hanging off the wall. Holes all in the bathroom walls. Smelled like smoke even tho it was a non smoking room. Blanket had cigarette burn holes in it. Pool was closed and covered and it was mid June. Looks like it hasn’t been open in a while. Was advertised with pool but definitely not open and working. Didn’t bother with breakfast. Was kinda sketchy"

"Rooms very clean and excellent. Gym was excellent with lots of amenities. Breakfast with all the essentials! Would recommend!"

"Good stay, cozy bed, only negative was breakfast. It was not good."

"The sheets were stained which to me is the main thing I really want to be clean since I needed to get some rest. There were hairs on the tub and the tub/shower was very gross. Front desk staff was very nice but overall the place was less than satisfactory."

"Check in was fast and simple. Staff was very nice. Easy parking. Room was clean. I would stay here again."

"Worked perfectly for us as we were passing thru...."

"Pos- Convenient location , clean room. Appreciated breakfast. Neg- Pool was closed and property could use a bit of sprucing up."

"Clean room, great staff"

"Great stay."

"Every thing"

"No bed bugs didnt stay at all walked in room and turned around and left "

"I really liked the room set-up. I remember when the hotel was first built around 2023-24 and it looked so modern. This was our first stay. We stayed on the 3rd floor and could hear every footstep our upstairs neighbors made and I mean EVERY FOOT STEP. Also, we could hear people talking as they walked by our room, like our door was open. terrible sound-proofing on the ceiling and door. The hotel was clean and smelled good and the breakfast was awesome. If I were to stay again, I would ask...

"This room was just what the doc ordered after a 10 hour drive. Clean room, good A/C, comfy bed and pillows, updated bathroom with great shower, plenty of restaurants near by (5-10 minute drive) to grab dinner, and conveniently located right off the freeway for easy off/on access. Also liked that it was pet friendly with no additional fees. A few more luggage carts would be helpful, but the ones that were available were greatly appreciated. Only pain point was the door on the wall in the room...

"Very impressive historical property, big high ceiling room, modern amenities, good price, great value"

"Decent place to stay for the price."

"It was nice to have Cracker Barrel right next door you could walk to for a meal."