4/10 - Kém
Jennifer
Đi cùng gia đình
23/09/2025
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was very unhappy with certain staff on the property. First off, before our trip even started, I called at 9am both Thursday 9/18 and Friday 9/19. I was calling to let the staff know that our flight would not be arriving until 11:32pm therefore we would not be checking in until after midnight. The lady that answered the phone, both mornings, was extremely rude and not helpful. All she kept telling me was that midnight starts a new day and our reservations may be cancelled. The purpose of me calling was to make sure this did not happen but she sure made it sound like it was going to and even hung up on me the second time I called. I then waited until 6pm on Friday 9/19, the day were set to fly out, and talked to a different lady on the phone. She was great, made a not in my account on both of my reservations, and told me to have a safe flight. Boy, that was hard!
Second, the weekend worker that is to oversee the breakfast was less than desirable. The pancake machine did not work all weekend (which was what my family and I were most looking forward to each morning,) the coffee dispensers were constantly empty, and at one point, she grabbed the garbage can (that was next to the coffee machines) took off the lid and dropped it on the floor with a few of us around, it sounded like a gunshot, then (without apologizing for scaring the crap out of us) pushed through us to get to the coffee machine.
People like this are the reason we will never stay at this establishment again.
Jennifer
Lưu trú 3 đêm vào Tháng 9, 2025