2/10 - Tồi
Mythili
21/02/2026
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
To Management of American Benidorm Hotel, Rio de Janeiro,
I am writing to formally demand resolution regarding our unacceptable stay at your hotel during Carnival.
On our final night, the power went out completely, including the air conditioning, for several hours during peak summer heat. It is beyond unacceptable that a hotel charging approximately $550 per night does not have a functioning backup generator or emergency protocol. As a direct result of the extreme heat and lack of ventilation, my friend became severely dehydrated while sleeping, woke up vomiting, and has been sick for the remainder of our trip, unable to participate in any activities. This is a serious health consequence caused by your failure to provide basic utilities.
Additionally, we upgraded to a three-person room and I paid the difference. Despite this, your staff charged my friend again for the same upgrade. We had to ask multiple staff members before a refund was issued.
Finally, my expired credit card, which I accidentally left in the room, was attempted to be used twice. While the charges did not go through, this raises extremely serious concerns regarding theft and guest security within your property.
This experience was unsafe and unacceptable, especially at Carnival pricing. I am formally demanding a full refund for our stay. If this matter is not resolved promptly, we will escalate through our credit card company and appropriate consumer protection channels.
Mythili
Lưu trú 4 đêm vào Tháng 2, 2026
