4/10 - Kém
Simon
15/09/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My experience at Hotel Atlântico Tower was very disappointing, especially during check-out. I had a night flight and asked if I could wait in the lobby or use some of the facilities after checking out, as I had a long wait ahead. I wasn't even asking for a room — just somewhere to stay comfortably while I was still a guest in the country. I was also willing to consume something inside the hotel (food, drinks, etc.).
Despite this, the staff were completely unhelpful and even rude in their tone. They didn’t offer any support or alternatives and made it very clear I wasn’t welcome to stay. To make things worse, they charged me to store my suitcase — something that many hotels offer as a courtesy. Their customer service was seriously lacking, and they didn’t seem to know how to handle simple guest requests.
Also, during my stay, I had asked for my room to be cleaned, but when I came back later, it was exactly as I had left it — dirty and untouched. No explanation, no adjustment, nothing. It felt like they simply didn’t care about guest comfort at all.
This was the last hotel I stayed at in Rio de Janeiro, and unfortunately, it left a very bad impression just before leaving the country. For the price they charge, I expected much better service and a more professional attitude. I do not recommend Hotel Atlântico Tower, and I really hope they improve their customer service and basic hospitality standards.
Simon
Lưu trú 2 đêm vào Tháng 9, 2025