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"Hotel good but my colleagues were not let in for a discussion as it was after 21.30? Also a long wait at reception whilst other customers were discussing appropriate identification whilst trying to check in."

"There was no toilet brush in the bathroom, no extractor fan to take away smells and shower steam. There was no side table on one side of the bed, glasses of water, cups of tea, mobile phone and personal items had to placed on the floor beside the bed. Room was clean and tidy"

"Comfortable room, ample parking (albeit a little pricey), and great location"

"A wonderful experience all-round. The room was clean and spacious, and the travel cot was ideal. Staff were polite and attentive, and the leisure facilities were fantastic. We hope to return!"

"Lovely hotel. Fab location. Staff were really helpful and lovely. Food was amazing. Would go back. "

"Lovely staff and nice room, although the lots of noise outside. People shouting and delivery vans/lorries loading and off loading "

"We didn't receive a particularly warm welcome on arrival but bar and breakfast staff were friendly and helpful. The bedroom was basic but fine for a short stay and the bed was comfortable. However, the noise from the streets outside (all night) affected our sleep. "

"Hotel and room very clean. Very convenient to local attractions like The Shambles and York Minster. They are within walking distance as well as shopping. Very friendly staff. Valet parking available or car park across the street."

"Great hotel, great location for the Shambles and restaurants and bars. Friendly staff, nice big room. "