2/10 - Tồi
Amy
Đi cùng gia đình
02/06/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
DO NOT STAY HERE! Booked this for 2 nights for 5 people. When booking it said there was a couch. The plan was for two children to share a bed and a third child on the couch. Checked in, asked about a blanket for the couch to have the clerk tell me, we don't have couches. I say when we booked it, it said a couch, that's why I booked it. Then he changes his mind and said some rooms do have couches but they are big couches and that the hotel is pretty much full. Go check our room out and there's a chair no couch. There are only three towels. We reserved it giving the details it was for 5 people. When we asked for more towels we were told there arent anymore. Then given pool towels which are extremely rough. Tried out the indoor pool it was really really cold. The inside of the bathroom door appeared to have mold on it. Asked for towels again in the morning to be told there aren't any. Then a manager walked in heard part of the conversation, said there are no towels, then went looking and after a long time finally came back with a few extra towels. It was so much trouble just to get a towel for everyone. Would not recommend. Would give zero stars if it was an option.
Amy
Lưu trú 2 đêm vào Tháng 5, 2024