Khách sạn Rochester

"The room was filthy. The floors were sticky. The mirror was foggy and clearly had not been wiped down. We had a large spider in our room. There were hair balls in the corner of the room. The hot tub had been concreted in, which was not disclosed upon checking in that they no longer had a hot tub. The entire building was very rundown in major need of renovation and updates the hotel staff kept asking unusual and strange questions and making a point to intercept us wherever we were walking in the...

"Great find!!! Great staff! Awesome spa area which was maintained very well, and fun little bar. The only it did lack was food on premises, but, literally right outside the hotel doors, there are plenty of options! All around a great hotel"

"The staff was very interested in their patrons checking in…..even had chicken noodle soup being offered."

"The staff was very nice and the room was comfortable. Shower was very clean "

"Convenient, clean room"

"Mold everywhere at this place. The mold on the walls inside of the bathroom facility in the pool was absolutely horrendous. There were mold spores from the ceiling to the floor in that bathroom. Our tub didn’t drain so five minutes into your shower, you were standing over ankle deep in water. The hours of the pool listed were incorrect according to the front desk staff; it wasn’t opened as late as it said it was online. Additionally, breakfast hours that were listed online were not correct to...

"The door at our room had a gap of about 1/2" at the top which should not be acceptable. It would be reasonable to get some compensation for this matter."

"Everything was great. Just wish the pillows were a little more firmer"

"Clean room ,great staff, and the breakfast was wonderful. "

"Pancake machine didn’t work and breakfast sandwiches were cold. Pool area was closed due to work and I wasn’t informed ahead of time. Not a great experience "

"I had been there before Best Western took it over and there was a pleasant difference. Clean, cared for, friendly and helpful,"

"Room and property were clean; parking was very close. Breakfast was same every day (hot egg patties and sausage links). No elevator."

"Clean room"

"Not a fan, traffic was noisy. Hallway smelled by our room."

"Loved the kitchen"

"Room was clean "

"I have never stayed at a hotel with a staff like this one. I actually received a phone call from them saying that I could check in at 2:00, in response to a request made by me the day before. They also volunteered a meeting room for us to use for a 2-hour murder mystery. The breakfast was excellent and the staff was constantly replenishing the food and tidying up the area. The desk staff was friendly and the room was clean."