4/10 - Kém
Linda, Moseley
21/12/2025
Không thích: Sạch sẽ
We did not get room service. When I told the staff at the front desk that our room was not cleaned she blamed me. ( we were at a soccer tournament all day) and when she asked where I could leave the trash and if i could get clean towels, she told me the trash would smell and I had to come back later to obtain clean towels.
Additionally I could not get into the laundry room. I had to ask the staff at the front desk 4 times - to help me get in, each time the key was reprogrammed it still did not work. I gave up after that. Needless to say my son did not have a clean uniform. This was incredibly disappointing and frustrating.
Linda
Lưu trú 2 đêm vào Tháng 12, 2025
