Dear Susan, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. It is unacceptable that the bathroom toilet did not work initially and that you faced issues with your room keys and the elevator. We are addressing these concerns with our maintenance team to prevent such occurrences in the future. While we are pleased that our staff could promptly move you to another room, we regret the subsequent challenges you faced. Your feedback is crucial in helping us improve our services, and we hope to have the opportunity to provide you with a seamless and pleasant stay in the future.Sincerely,Hotel Management

Dear John, Thank you for sharing your experience. We understand that the traffic can be lively in our area, but we're glad you found convenience in our proximity to various dining options. We appreciate your feedback regarding breakfast and will explore ways to enhance our offerings. We hope you had a comfortable stay overall and look forward to welcoming you back for another visit.Sincerely,Hotel Management

Dear Jeremy, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. While we're glad to hear that your room was clean and the location convenient, we regret that the property did not meet your expectations regarding maintenance and amenities. Your comments about the cleanliness of the windows, shower head, and breakfast offerings are noted, and we will work to address these issues. We value your patronage and hope to serve you better in the future. Sincerely,Hotel Management

Dear Samantha, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Your remarks are shared with the team for working on the areas. Our front desk team is always available to help you improve your time; never hesitate to speak to them. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Jennifer, Thank you for taking the time to share about your stay. We apologize for the inconvenience and disappointment you experienced during your stay. Our team strives to provide exceptional service to all guests, and we regret that we did not meet your expectations. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Jeffrey B, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location, near restaurants and many more, made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear Maurice, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Jared, Thank you for choosing our hotel on your recent visit to the area. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Shiquita, We sincerely apologize for the issues you experienced during your stay. Your feedback is crucial for our continued efforts to enhance the guest experience, and we regret that we fell short of your expectations. Maintaining the comfort and cleanliness of our suites is our top priority. We will review your concerns with our housekeeping team to ensure a more satisfying experience for our future guests. Please consider this an isolated incident, and we would like to invite you back to experience the seamless stay you should always expect from us.Sincerely,Hotel Management.

Dear Robert, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.SincerelyHotel Management

Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us, and we appreciate your remarks about them. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear luis, Thank you for the fantastic rating and for posting your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay great. We appreciate your feedback and look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Kim, Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional. We are glad our location was convenient for everything you wanted to do on this visit. We regret the inconvenience due to safety concerns and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Carmen, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not meeting your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for the future improvement of our hotel. We hope to welcome you back and provide a more comfortable and enjoyable stay.Sincerely,Hotel Management

Dear Bret, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. Please know we take our guest's feedback seriously and will ensure our service levels increase so our team can provide the care and hospitality you deserve. Once again, thank you for your remarks. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management

Dear Monica Galdos, We are thrilled to read that you had such a fabulous time with us here at Extended Stay America. Thank you for pointing out your love for our friendly and attentive customer service. We hope to welcome you back soon for another seamless experience.Sincerely,Hotel Management

Dear Ashley, Thank you for your feedback. Our goal is to offer a clean and comfortable environment; therefore, we apologize for the issues affecting your experience. We will take care of these matters right away. Thank you for choosing us, and we wish you safe travels and a wonderful experience.Sincerely,Hotel Management

Dear Susan, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to Chicago.Sincerely,Hotel Management